Are you interested to be a part of a leading hotel group setting the standard for extended stay accommodations? Join our team as a Guest Services Agent and step into the world of hospitality excellence. If you have a passion for delivering unforgettable guest experiences and want to be part of industry trailblazing, apply now.

The Guest Services Agent is responsible for registering guests, managing reservations and providing information about rooms, rates and amenities.

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What You'll Do: 

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
• Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures.
• Communicates with Guest Service Manager any relevant feedback from guests and/or other departments.
• Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving guest luggage and packages.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.
• Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
• Performs other duties are required.

What You Bring:

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills

About the Company: 

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle. 

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.