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PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.

Lever was founded ten years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. 

THE OPPORTUNITY

This is a dynamic role for someone who loves problem solving and working along side customers. You’ll meet with prospects to understand the business need, develop initial technical designs, estimate effort and create SOWs. Upon sales close, you’ll work with the customer to define detailed requirements, translate them into technical solutions, then work with our development team to build, thoroughly test and launch the solution. This is a highly cross-functional role that will work closely with Sales, Sales Engineering, Support, R&D, Implementation and the other functions of the Professional Services team at Lever. As Lever continues to evolve, this is also an opportunity to contribute to the maturity of the Professional Services team and be a driver for the continued development of Lever’s APIs.

This role reports to the Director of Professional Services.

THE TEAM

You will be part of the Customer Experience Solutions (CXS) department at Lever which consists of Customer Success, Service & Support, Implementation and Professional Services. We act as advocates for our customers by understanding their business challenges and collaborating with empathy to derive the most value out of our product while delivering a high quality customer experience. The Professional Services team provides an instrumental layer of success for our customers through custom solutions, technical expertise, analytics consulting and talent advisory.

In CXS, we believe it’s our responsibility to work across the organization and ensure our customers have a fantastic experience with the best possible outcome using Lever. Your role will play a large part in creating trust and confidence with customers and enable cross functional partners to do the same. Lever believes in building long-lasting, meaningful relationships with our customers and that starts with you.

• 5 years experience designing and leading custom solutions development in a customer facing role
• Familiarity with APIs, middleware, technical architecture design, testing
• Empathetic to customer and end-user needs, with the ability to translate business requirements into technical solutions that deliver value
• Thorough understanding of SDLC and project management
• Growth mindset with a bias towards action
• Exceptional written, verbal and presentation skills
• Computer Science degree and/or prior engineering experience strongly preferred

IS THIS ROLE NOT AN EXACT FIT?

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THE LEVER STORY

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have reached our Series D, raising more than $120 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion. 

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