The Director of Operations is responsible for leading our team at the Sonoma Raceway – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities

* Proactively coaching and motivating team members to deliver their best

* Identifying opportunities and driving continual improvement in our location operations

* Building a strong partnership with locations partners

* Working with regional and Home Office leadership to drive innovation and best practices at the location

* Delivering against our financial goals and budgets

* Coaching the operations management team

* Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors

* Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location

* Reviewing financial reports and developing action plans to best achieve business goals

* Leading the continual development of the location’s food story and guest experience

* Completing team member performance reviews including career development planning and compensation reviews

* Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities 

* Reviewing and processing any expense reports submitted by team members in Concur

* Interviewing applicants interested in roles requiring hiring consideration and approval

* Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements

* Overseeing season planning process ensuring alignment with Levy and partner expectations/goals

* Coaching team members for optimal performance and engagement

* Conducting manager meetings to engage, inform and build alignment

* Conducting event walks interacting with team members, guests, partners and VIPs

* Identifying and planning for management support needs when the business will exceed the location’s current resources

* Managing team recognition program 'Levy Legends' by leadership promotion and participation 

* Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness

* Completing corrective action, where necessary, to hold team members accountable and improve future performance

* Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders

* Closing/Signoff Payroll on a bi-weekly basis for team members

* Ensuring all financial reporting is completed in a timely and accurate manner

* Driving shrinkage prevention efforts to minimize financial risk to the business

* Leading continual operational improvement planning

* Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals

* Planning budget and P&L management to support optimal financial achievement

* Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy

* Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves

* Other duties as assigned

Job Requirements

* 5 leadership experience in Hospitality or Retail

* Bachelor’s Degree in Hospitality Management is preferred

* High level of computer literacy

* Understanding of financial concepts

* Passion for hospitality, food, and retail

• * Excellent interpersonal and stakeholder management skills