KEY RESPONSIBILITIES:

• Manage patient flow, optimize appointment schedules, and minimize wait times in collaboration with clinical staff
• Provide a friendly, welcoming environment, address inquiries, schedule appointments, and assist patients with insurance benefits and payment options
• Maintain a positive, inviting atmosphere in the reception area, ensure cleanliness and organization for an exceptional patient experience
• Coordinate treatment plans by scheduling multiple appointments, confirming appointments, and following up with patients to address any scheduling changes
• Work closely with clinical team to facilitate effective communication and coordination, contributing to a patient-focused, collaborative culture
• Make decisions and solve problems quickly with sensible, well-communicated solutions

DUTIES/TASKS TO PERFORM:

• Greet patients as they arrive at the office
• Respond to and manage a multi-line phone system
• Assist patients with information forms
• Verify insurance benefits, take and enter payments from patients and insurance
• Submit insurance claims with supporting documentation, and make additional financial arrangements with patients when necessary
• Update patient records and document recent treatments and procedures
• Organize and maintain patient waiting area as well as front desk area
• Communicate post-treatment care to patients
• Perform other duties as assigned

QUALIFICATIONS & EXPERIENCE:

• High school diploma or equivalent
• Experience in customer service and/or patient care
• Professional demeanor, clean appearance, friendly personality, and positive attitude
• Experience in a dental office (preferred)
• Knowledge of dental practices and procedures (preferred)
• Experience with dental terminology (preferred)
• Familiarity with dental insurance and dental codes (preferred)

REQUIRED SKILLS & ABILITIES:

• Excellent phone etiquette and strong computer skills
• Ability to learn new systems and technologies
• Exceptional customer service
• Excellent written and verbal communication skills
• Fast-learner with strong work ethic and ability to multi-task and pay attention to detail in a fast-paced environment
• Adaptable to daily changes in the dental office workflow
• Team player with willingness to learn and take on more responsibilities as needed
• Compassionate and empathetic

If you’re interested in joining our team, please submit a resume (including at least two professional references) and a brief cover letter/personal statement (including salary requirements and why you would be a great fit at Lewis Dental Group) to drlewisdentist@live.com.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Financial planning services
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• No weekends

Work Location: In person