Lewis Orthodontics is seeking a highly motivated and independent Patient Flow Coordinator (PFC). We strive to provide each patient the highest level of care, at the best price, on time every time. The PFC is crucial to delivering on this promise.

The ideal candidate will understand the importance of good customer service. Patient satisfaction is our #1 goal and we strive to find candidates that can contribute to this goal. We are an established office and anticipate being busy from the start! The ability to work well under pressure while maintaining a positive attitude is a must!

Job Duties

- Answer Questions Related to Insurance and Payments

- Schedule Appointments

- Manage Communication with Patients, Doctor, Chair-side Assistants, and Area Dental Offices

- Patient Check In and Check Out

- Assist in Management of Patient Lobby/Staff Kitchen

- Fully comprehend our products, services, offers, and key differentiators.

- Effectively connect our customers’ perceptions of value to affordability.

- Present treatment plans, negotiate agreeable finance options, and execute sales contracts.

-Redirecting objections by listening, observing, asking questions and leading the conversation to what is possible.

- Maintain customer relationships to encourage repeat business and referrals.

- Proactively work referrals and other warm leads to keep a full appointment schedule.

- Keep the team informed of competitor offers, market trends, opportunities, etc.

- Assist in marketing campaigns.

Qualifications and Skills

- Google Suite and Microsoft Suite Required

- Ability to Use Mobile Media Software Applications Such As Slack, Dropbox, Facebook and Instagram

- Excellent Phone Skills and People Skills

- Attention to Detail

- Bilingual a Plus (English/Spanish)

- Ability to Work on a fast paced team

- Strong communication, persuasive, and negotiation skills are required.

- Professional personal appearance and reliable transportation are a must.

- Previous experience with front desk receptionist/PFC preferred

- Ability to work four days a week Mon-Thurs, 7:15am-5:00pm. Hours and days are subject to change depending on need and availability.

- 1 hour lunch

- This position will work primarily in our Edmond office. The position may need to travel and work in the Midwest City office if needed (8811 E Reno, MWC 73110). If you will not be willing to travel and work at our second location (MWC) as needed, you will not be considered for employment.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: No more than 36 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person