6 Client Satisfaction Representative Jobs in Maryland, MO
Lexicon Services is Hiring a Remote Client Satisfaction Representative
Client Satisfaction Representative
The Lexicon Client Satisfaction Representative is responsible for monitoring client satisfaction by completing surveys with our clients. The Part-Time Client Satisfaction Representative reports to the Client Care Supervisor. Role is performed in our Riverport location during the training period (90 days); flexible hours and ability to work from home once trained.
About Us
Lexicon is a legal services and technology provider with deep expertise in the legal industry. We provide a world-class practice management software suite, enabling attorneys to maximize productive use of their time when working cases. With expertise in marketing for law firms, revenue optimization, billing and collections, support services, and more, Lexicon is your trusted partner for all legal practice needs.
Qualifications
Required Education: High School Diploma or general education degree (GED); 3 to 6 months related experience and/or training; or equivalent combination of education and experience.
Other Requirements: Proficiency in Microsoft Suite
Communication Skills: Must speak clearly and communicate effectively over the phone and in person. Must be able to solicit people to participate in the survey. Must have the ability to read and comprehend instructions and memos. Must have good grammar and spelling skills. Must be able to work independently.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several variables in reoccurring situations.
Computer Skills: Must have basic keyboard/typing skills. Must have a basic understanding of the Internet including how to receive and send email.
Responsibilities
Performs surveying of clients during milestones of our legal service. Proactively contact clients to rate their satisfaction.
Gathers, organizes, and enters client feedback into contact management software.
Applies best judgment and knowledge in answering inquiries from clients regarding our legal services.
Tracks all client interactions and issues in case management software.
Handles sensitive client data with utmost discretion, care and accuracy.
Place outbound telephone calls
Read questions and other text to respondent
Record answers using a computer keyboard
Record responses to open ended questions accurately with correct spelling and grammar
Participate in our Wellness Program and earn 100% Employer paid health premiums
Employer paid dental premiums
Employer paid Life, LTD & STD premiums
401k
& more!
Job Summary
Full Time
$39k-49k (estimate)
06/19/2024
08/17/2024
The job skills required for Client Satisfaction Representative include Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Satisfaction Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Satisfaction Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Satisfaction Representative positions, which can be used as a reference in future career path planning. As a Client Satisfaction Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Satisfaction Representative. You can explore the career advancement for a Client Satisfaction Representative below and select your interested title to get hiring information.
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