116 Customer Success Specialist (Hybrid) Jobs in Houston, TX
LexisNexis Risk Solutions is Hiring a Customer Success Specialist (Hybrid) Near Houston, TX
About Our TeamICIS is part of LexisNexis Risk Solutions, a portfolio of brands that span multiple industries providing customers with innovative technologies, analytics and data services that provide market-specific solutions. Drawing upon our legacy, we are in a unique position to leverage data and analytics as part of RELX, a FTSE 15 data and analytics company with over 35,000 employees across about 40 countries. From specialty commodity price reporting to seamlessly providing data and analytics, ICIS has a rich 152-year heritage.
About The RoleAs a Customer Success Executive, you will implement a creative and comprehensive approach to the post-sales customer life-cycle. You will support with customer success and account retention.
Fluency in English is a must, with a preference for candidates proficient in either Spanish, Portuguese, or both languages. Responsibilities
- The position will be hybrid, requiring 3 days per week in office.
- Collaborating with Marketing, Sales, and Customer Support to deliver product training, marketing collateral, and product rollouts
- Collaborating with Sales and Customer Support teams to provide post-sales support leveraging our information solutions
- Contributing to the development and improvement of customer support processes and procedures.
- Designing tailored sales proposals with PowerPoint presentations to fit client's requirements and budget, providing excellent customer support and customer experience
- Developing and implementing customer support strategies to meet business goals and objectives.
- Have excellent communication skills to interact with clients and internal teams effectively. Possess excellent problem-solving abilities to address client inquiries and resolve issues efficiently.
- Be able to analyze data and identify trends to improve customer support processes
- Be able to collaborate effectively with sales, product management, RN, and customer support teams.
- Be familiar with customer support software and tools
- Be proficient in customer support metrics and use data to enhance performance
- Demonstrate a solid background in Technical Customer Support through relevant experience
- Experience in technical customer support or a related field, supported by a history of notable achievements over an extensive career.
Job Summary
Full Time
$61k-81k (estimate)
06/13/2024
07/15/2024
risk.lexisnexis.com
Alpharetta, GA
100 - 200
Related Companies
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.
Similar Jobs
Popular Articles
