3 customer support rep iii hybrid Jobs in alpharetta, ga
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Customer Support Rep III (Hybrid)
$57k-75k (estimate)
Full Time
2 Weeks Ago
myGwork - LGBTQ+ Business Community is Hiring a Customer Support Rep III (Hybrid) Near Alpharetta, GA
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. About The BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About Our TeamJoin a team led by an inspiring and determined leader who is dedicated to encouraging every member to strive for excellence. Our leader believes in the importance of Employee Resource Groups (ERGs) and fosters a positive work environment where everyone feels valued and motivated. We prioritize creating a supportive and healthy workplace, ensuring that each team member is empowered to achieve their best and contribute to our collective success.
About The RoleThe Customer Support Representative III Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
Responsibilities
About Our TeamJoin a team led by an inspiring and determined leader who is dedicated to encouraging every member to strive for excellence. Our leader believes in the importance of Employee Resource Groups (ERGs) and fosters a positive work environment where everyone feels valued and motivated. We prioritize creating a supportive and healthy workplace, ensuring that each team member is empowered to achieve their best and contribute to our collective success.
About The RoleThe Customer Support Representative III Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
Responsibilities
- Maintaining relationships and provide support to field offices, agencies and financial institutions participating in the verification program.
- Contacting financial institutions to correct or update previously responded to requests.
- Meeting productivity and quality requirements entering financial and account data provided by financial institutions.
- Meeting contract service level agreements, including response times.
- Maintaining/updating documentation of procedures and reports.
- Resolving customer inquiries and complaints fairly and effectively.
- Providing product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
- Providing a high level of customer service and satisfaction, to retain customers and build tenured relationships with customers
- Recommending and implementing programs to support customer needs.
- Be able to Multitask and Prioritize Work; Highly Organized, Detail Oriented, and Proactive
- Have an Associate or Bachelors degree, required.
- Have a minimum of 3 years of relevant experience.
- Be customer-oriented: Customer service skills are required. Striving to create, maintain and enhance customer relationships.
- Possess excellent communication and interpersonal skills to effectively manage customer relationships
- Demonstrate the ability of consultative approach to uncover customer's needs, investigate further, and resolve problems
- Demonstrates some proficiency with concepts and processes Analyses possible solutions using standard procedures.
- Be Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn new systems and software quickly.
Job Summary
JOB TYPE
Full Time
SALARY
$57k-75k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/22/2024
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