Overview

Our Assistant Store Managers develop their leadership skills in real time by assisting the Store Manager with account management (collections), customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value.

Responsibilities

Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.

Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions and/or other relevant business.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Educate customers on all product offerings through the cycle of their financial transaction.

Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in & hosting in-store & community events.

Participate in the hiring process for Customer Service Representative candidates.

Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits to further ensure compliance of staff.

Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.

Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

• High School Diploma or equivalent required
• Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Leadership in a sales or customer service-oriented position
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is a plus and may be required for certain locations