Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Job Specific Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers Performs Security Department training related activities Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized Maintains signature lists of Management personnel authorized to sign package removal passes Supervises/Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution Prepares necessary maintenance requests for safety related maintenance requirements Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers Documents all security related issues and assistance provided in appropriate Security reports Oversees lost and found activities in accordance with hotel policies Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy Monitors and ensures compliance to hotel key control policies by all employees Interacts with guests in a courteous and professional manner Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence Investigates breeches in security and guest and employee accidents Questions witness' to incidents, examines incident scenes, gathers evidence/ data to assist in determination of cause and identification of areas where corrective actions are indicated Performs lock interrogation operations whenever necessary as part of departmental incident investigation Assists in periodic locker/wardrobe bag inspections Assists Director in performance of periodic safety and security inspections Works closely with LHUSE Risk Manager to identify areas of potential loss/liability Assists Director and Risk Manager in development of loss prevention procedures/policies Completes all daily reports in accordance with the Safety Security Manual May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles May assist in the distribution of employee paychecks May assist in obtaining materials from Storeroom areas during non-operating hours Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Associates Degree or equivalent Excellent observation, communication, guest service and report writing skills Minimum three years previous Security supervisory experience in large convention hotel Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain Ability to speak, read and write English fluently Able to work a flexible schedule, including weekends and holidays Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.