• Assists with phone calls from field staff, physician offices, referral sources, patients, and takes messages and orders as needed.
• Frequently monitors the status of incoming faxes and reports information to appropriate personnel.
• Coordinates communication and faxes applicable documents to physician office.
• Monitors status of pending labs, facilitates needed follow-up and communicate results to physicians and other personnel, as appropriate.
• Monitors status of patients in the hospital to ensure adequate care coordination.
• Assist the Patient Care Manager with managing various software system reports for the effective care coordination and utilization management that promotes positive patient outcomes (for example but not limited to, therapy utilization, client no visit, missing TIF OASIS, agent visit time, missed visit, rescheduled visits, aide visits no care plan reports)
• Assist Patient Care Manager in payer source authorizations, as needed.
• Performs any required follow-up in response to health check call or tele-monitoring alerts ensuring adequate communicate to team members, as applicable.
• Prepares patient list and necessary documents for weekly case conferences.
• Provides direct patient care, as necessary, in accordance to scope of practice, plan or care and physician orders, and in coordination with other members of the health care team. May not alter the plan of care.
• Completes LHC required learning courses, additional assignments per Executive Director request, as well as any state specific required training per state regulation/practice act requirements.
• Assist Patient Care Manager, when requested, in clinician documentation review/audits to ensure complete, appropriate, and accurate submission of all documentation by field staff.
• Adheres to and participates in the agency's Episode Management process.
• All other duties as assigned.

License Requirements

• Current CPR certification required.
• Current LPN licensure in state of practice.
• Current Drivers License, vehicle insurance, and access to a dependable vehicle or public transportation.

Additional State Specific Requirements

• CA: One year prior professional nursing experience as an LPN.
• LA: Current LPN Licensure in LA without restrictions. At a minimum, one year of experience working as an LPN.
• AL, AR, AZ, CO, CT, D.C, DE, FL, GA, ID, IL, IN, KY, MA, MD, MI, MS, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, VA, WA, WV, WI: No additional state specific requirements.