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Customer Service Representative – Kansas City, Kansas
LHH is partnering with a client within the Kansas City, Kansas who is seeking a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, provide information about our products and services, and resolve any issues that customers may have.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services.
Resolve customer complaints and issues efficiently and effectively.
Process orders, returns, and exchanges.
Maintain customer records and update account information as needed.
Collaborate with other departments to ensure customer satisfaction.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred.
Previous experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations with patience and professionalism.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Job Details:
Job Title: Customer Service Representative
Location: Kansas City, KS
Schedule: Monday-Friday 8am-5pm- HYBRID SCHEDULE** get to work from home 2-3 days per week
Compensation: $18-20.00ph.
Job Type: Contract to Hire
Benefits: Health, Dental, Vision, STD/LTD
Full Time
08/04/2024
10/03/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Products and Services, Microsoft Office, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.