The Accounts Receivable Specialist II is responsible for customer cash collections, invoicing query resolution, and accounts receivable escalations. These activities include working directly with Smartsheet Customers and Sales team members to identify, troubleshoot, and resolve all billing, invoicing, and collection issues while delivering a high-quality, timely and effective customer experience. This position reports to the Supervisor of Accounts Receivable. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform f or work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.
You Will:
Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests
Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets
Provides accounts receivables reports, analysis, and cash forecasts
Works through Customer account past due reports to ensure timely cash collections
Provides Customer account billing assistance to Sales teams as needed to resolve Customer payment disputes
Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes
Other duties as assigned
You Have:
University degree or equivalent work experience
1 years of customer service experience using enterprise resource planning (ERP) and service ticket/case systems
2 years of accounts receivable experience (preferred)
Excellent verbal and telephone communication skills to include proficiency in English language
Ability to collaborate as part of a team, as well as external partners to accomplish organizational objectives.
Delivers quality of work to include timeliness, completeness, and accuracy.
Ability to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure
Regular and predictable attendance is an essential function of the job
Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:
At Smartsheet, weve created a place where everyone is welcome people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. Youre encouraged to apply even if your experience doesnt precisely match our job descriptionif your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world worksjoin us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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