Position Title: Customer Experience Specialist
Location: Groesbeck, OH 100% in person
Shift: 8:00am to 4:30pm M-F
Pay: $18.00 to $19.00
Our client prides itself on delivering exceptional customer experiences. Their commitment to excellence drives us to provide top-tier support to their valued clients. We are seeking a dedicated and dynamic individual to join their team as a Customer Experience Specialist.
Position Overview: As a Customer Experience Specialist, you will play a crucial role in maintaining and enhancing their reputation for outstanding customer service. You will handle a high volume of customer interactions, ensuring each one is resolved efficiently and to the satisfaction of the customer. Your ability to navigate complex situations with empathy and professionalism will be key to your success in this role.
Key Responsibilities:

• Customer Interaction: Handle a high volume of inbound and outbound calls, emails, and chat messages, providing timely and effective resolutions.
• Problem-Solving: Address customer inquiries and issues, offering solutions that enhance customer satisfaction and retention.
• Product Knowledge: Maintain a thorough understanding of their products and services to provide accurate information and support.
• Documentation: Accurately document all customer interactions and resolutions in their CRM system.
• Team Collaboration: Work closely with other departments to ensure a seamless customer experience and escalate issues when necessary.
• Feedback Loop: Gather and relay customer feedback to help improve our products, services, and overall customer experience.

Qualifications:

• Experience: Minimum of 2 years in a high-volume customer service role, preferably in a call center environment.
• Communication Skills: Exceptional verbal and written communication skills.
• Technical Proficiency: Comfortable using CRM software and other customer service tools.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Empathy: A genuine desire to help customers and resolve their issues.
• Time Management: Ability to multitask and manage time effectively in a fast-paced environment.
• Team Player: Collaborative attitude with a willingness to assist team members and contribute to a positive work environment.

Benefits:Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Join us in delivering excellence and making a difference in the lives of our client’s customers! Apply today!
Pay Details: $18.00 to $19.00 per hour
Search managed by: Bianca Mishurda
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.