Title : Customer Service Representative

Pay : $22 / hr

Type : Contract

Location : Mt Laurel, NJ

Job Duties :

Handle customer inquiries and requests efficiently, drawing from up to two years of call center experience.

Process terminations and submit necessary tickets promptly, ensuring smooth closure of buyout, upgrades, and credit / rebill transactions.

Make informed decisions promptly, aiming to deliver exceptional service.

Align with business objectives to achieve desired outcomes.

Respond to incoming communication channels (phone calls, emails, mail) and internal requests within specified service level agreements (SLA).

Provide standard billing support, including explaining statements, processing payments, managing collections, insurance, and tax matters, and troubleshooting issues.

Maintain focus, collaboration, and effective communication within the team, while minimizing distractions.

Maintain a positive and adaptable attitude, reflecting professionalism in all interactions.

Uphold punctuality standards for shifts and meetings, with flexibility to adjust to changing business needs.

Additional Requirements :

Preferably hold a Bachelor's degree.

Possess up to two years of Customer Service / call center experience.

Demonstrate proficiency in verbal and written communication.

Possess basic Microsoft Office skills.

This role allows for a hybrid work schedule, requiring in-office presence on Tuesdays and Wednesdays, with the option to work remotely for the remainder of the week, subject to occasional in-office requirements based on business needs.

Apply Today!

Pay Details : $ to $ per hour

Search managed by : Paige Costantino

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.