RESPONSIBLITIES:

• Responsible for profitable growth and customer retention, through improved operational efficiencies, facilities management and delivering high quality services
• Hands on leadership role managing employee relations, liaising to senior management and serving a demanding client
• Manage On-Site Supervisors and service employees by setting goals and KPIs, overseeing firms standards are met and providing ongoing guidance, training and feedback
• Proactively identify performance issues and provide immediate feedback & work closely with Human Resources to assess and determine best course of action
• Assist with union relations issues regarding grievances and possible labor negotiations, as necessary
• Recruit for open positions in designated territory and train all new hires
• Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits
• Maintain safety and health regulations at all client sites
• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality
• Implement cost reduction, profit enhancing strategies
• Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost-effective basis
• Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns
• Financially manage and ensure account profit and productivity goals are met
• Identify ongoing financial and operational efficiencies
• Present account contract bids; discuss issues, follow-up with changes and implement contract/services on a timely basis
• Schedule and conduct weekly visits to all customer/site locations; walk through facility, identify and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers
• Proactively manage all service requests, periodical work, walk-throughs and all additional issues through web-based work order system
• Participate in the planning and budgeting process; identify opportunities for expansion, growth and financial improvements
• Facilitate on-boarding for all new hires and forward paperwork to Human Resources
• Report all employee changes in a timely manner to ensure cost control and legal requirements are met

REQUIREMENTS:

• Minimum 7-10 yrs Experience as Facilities Manager or Facilities / Building Site Manager
• Must have strong management skills and expertise hiring, onboarding, training, managing and mentoring internal and field staff
• Prior experience working as liaison between customer/client, corporate and field organizations and staff
• Familiarity compiling reports to management, staff payroll reports, sick / PTO days
• Strong communications and superior organizational, management and analytical skills are required
• Must have Valid driver’s license required
• Company vehicle to travel from site to site for daily/weekly/monthly visits to customer/site locations