General Summary

Serve our membership and the credit union by performing member transactions and other teller functions. Serve our membership by providing and promoting prudent borrowing and saving activities, and be sensitive to all of the member’s financial needs by creating an awareness of all credit union services to new and current members.

Essential Functions

Accurately process:

• transactions to deposit/loan products (includes night drop, mail and general ledger)
• sale of money orders/cashier checks/gift cards, redeem savings bonds, member check order requests
• credit card cash advances and payments
• encoding of savings bonds / scanning of checks, teller work and signature cards
• incoming and outgoing cash within assigned drawer, including the usage of cash recyclers
• examine checks for endorsements and negotiability, balance and prepare daily check deposits from drawer for Fed Deposit
• assist members in and out of safe deposit area

Effectively perform:

• opening and closing of day procedures (systems and building)
• check holds according to check cashing/hold policy; combat fraudulent activity
• act as a member contact concerning account inquiries and requests (in person/by mail/phone/electronically contact)
• recognize when a Suspicious Activity Report or CTR may be required and accurately complete the procedures
• utilize the data processing, email, voicemail, telephone and drive thru systems
• assist lending and new account staff with onboarding of accounts, loans and various responsibilities to learn all financial services

Maintains:

• a working knowledge of credit union security procedures, including fraud prevention
• knowledge of all state and federal regulations that are applicable to the transaction performed by teller job tasks
• member’s confidentiality
• growth and progress within the Teller Development Program
• adherence to the Over/Short Teller Policy

Additional Functions

• Actively support our sales and service culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
• Actively support our service expectations, core values and Liberty First promise.
• Effectively identify and act on referrals and cross selling opportunities.
• Resolve members' requests/problems/complaints and/or direct them to the proper person for solutions.
• Complete in-house training based on required classes set up for this position.
• Assist in any area as directed by management.

Job Specifications

• Professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive attitude/image as representative for the Credit Union.
• Work requires knowledge of all Credit Union products and services. These characteristics are normally acquired through completion of a high school education plus experience in the teller and/or member service area of a financial institution.
• Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Judgment is required in day-to-day situations and problems within established guidelines. Involves generally routine or standardized work, but involves choice of action within limits defined by standard practice and instructions. Decisions are pre-defined based on guidelines or standards.
• Work requires lifting and carrying up to 55 pounds when moving cash drawer or coin bags.
• SCHEDULE IS M-F, 11:30AM-6PM, and ROTATING SATURDAY MORNINGS!!