A new full-time Quality Improvement Manager is available with Liberty Healthcare at the Robert M. Greer Center in Enid, OK.

The Greer Center is an intermediate care facility which provides specialized short-term residential treatment services to adults who have intellectual and developmental disabilities and behavioral support needs.

The Greer Center endeavors to help each individual build lifelong skills so they may achieve and maintain good health, well-being, and independence in the community.

As Liberty Healthcare’s Quality Improvement Manager, you will help ensure the people we serve are safe and receive high quality care.

Your responsibilities will include:

• Supervising Liberty’s Quality Improvement Coordinator and Incident Analyst

• Maintaining up-to-date knowledge of CMS and state licensing regulations, standards, and guidelines

• Developing, implementing, and monitoring quality assurance programs to ensure compliance with applicable standards and federal and state regulations and laws

• Developing and maintaining policies and procedures to ensure efficient operations and consistent service delivery, quality care, and good customer service

• Designing and implementing audit processes to evaluate the effectiveness of care

• Conducting regular internal audits of clinical and administrative operations

• Preparing audit reports with findings, recommendations, and corrective actions

• Developing and initiating client satisfaction surveys, managing the feedback from the surveys, and addressing issues as they arise

• Coordinating with regulatory agencies during inspections and audits

• Collecting, analyzing, and reporting on quality metrics and key performance indicators

• Using data to identify trends, areas for improvement, and the effectiveness of interventions

• Leading various quality improvement initiatives and projects

• Collaborating with clinical and administrative staff to implement changes based on audit findings and quality data

• Fostering a culture of continuous improvement and excellence in care delivery

• Identifying potential risks to quality and safety and develop mitigation strategies

• Conducting root cause analyses for incidents and implementing corrective actions

• Receiving and managing incidents and complaints, ensuring proper tracking through the electronic complaint system, investigating as needed, and tracking resolution tied to corrective action plans

• Proactively anticipating and preventing problems that could result in failure to deliver contracted services or customer dissatisfaction

• Recognizing risk and implementing plans to control and avoid such risk

• Developing and delivering training programs on quality assurance, regulatory requirements, and best practices to ensure staff are knowledgeable about and adhere to quality standards and procedures

As a full-time employee of Liberty in this role, you can expect:

• Salary commensurate with the responsibilities of this position

• Health, dental, vision, disability and life insurance

• 30 days of paid time off each year for holidays, vacation, sick and personal leave

• 401k plan, Health Savings Account, and other benefits