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Liberty Software is seeking a Client Service Manager of Account Management to manage the work direction and day to day supervision for their assigned Account Management team. The managers are responsible for ensuring that all support tickets, emails, and phone calls sent or issues escalated to their team from the client services department are responded to quickly and correctly.
The Client Service Managers are expected to be subject matter experts on Liberty's software products and train and assist team members, handle escalated phone calls, guide team members on how to research and handle issues, as well as manage the their attendance and review processes. The managers will assign accounts to their account managers and work closely with the pharmacy success team to ensure smooth transition of new pharmacies to full time account managers.
Liberty Software takes great pride in being set apart for its client relations and support and expects our Client Service Managers to strive for stellar service and continuous improvement among their teams and in every customer interaction.
Job Responsibilities include, but are not limited to:
Qualifications:
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
Learn more about Liberty Software at www.libertysoftware.com#zr #ID1
Full Time
$79k-102k (estimate)
07/02/2024
07/16/2024
rxq1.com
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