Monday - Thursday 9am - 5pm

The Behavioral Health Medical Assistant is an empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive patient care experience and work environment. Takes part in the daily review and process of internal and self referrals for behavioral services. Provides coordinated care to a variety of patients enrolled in Counseling services with Life Coaching 4 Kids Center (LC4KC), and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and support to Behavioral Providers. Performs intake triage, assists patients with mental health screenings, vitals, and referrals. Coordinate with clinic managers and their front/back office services regarding counseling services.

MAJOR DUTIES & RESPONSIBILITIES:

· Provides office services by implementing administrative systems, procedures, monitoring administrative projects;

· May advocate, coordinate on behalf of patients with schools;

· Manages BH provider schedules to ensure department productivity;

· Coordinates billing/credentialing issues with finance and HR department as needed;

· Performs intake triage, vitals, and assists patients with mental health screenings;

· Provides support to BH Providers and coordinates psychotropic medication outside referrals with partners;

· Documents as appropriate vitals, screening and patient history personal information as needed;

· Is responsible for daily review and process referrals queue to BH services (internal and self referrals). Closes referrals and fills structured data;

· Responsible for prior authorizations

· Performs other duties as deemed necessary by supervisors;

· When needed and as appropriate, interview patients to determine their needs and refers them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc);

· Coordinate and arrange translation services for patient care;

· Perform other duties as assigned to support the LC4KC Mission, Vision and Values;

· Coordinates all logistic support to department, including supplies and equipment;

· Abides and sustains workflow expectations established by supervisor

QUALIFICATION REQUIREMENTS:

· Ability to work independently with strong sense of focus, task-oriented;

· Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental;

· Comprehends fundamental medical terminologies in medical care delivery;

· Previous behavioral health care or medical assistant experience preferred;

· Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff;