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Technical Support Engineer
$75k-93k (estimate)
Full Time | Transportation 3 Months Ago
Save

Life Science Logistics LLC is Hiring a Technical Support Engineer Near Dallas, TX

RESPONSIBILITIES:

  • Act in accordance as a system owner and/or subject matter expert (SME) for LSL’s WMS, DMS, and TMS software as it relates to DSCSA serialization
  • Manage all client/customer product serialization activities of WMS, DMS, and TMS across business units
  • Analyze, research, and resolve escalated level 3 WMS, DMS, and TMS serialization problem cases. Perform or facilitate vendor root cause analysis (RCA) of encountered issues
  • Develop test cases and test holistic system strategies to facilitate the highest level of productivity and quality across applications and platforms
  • Assess various WMS, DMS, and TMS project testing needs and ensure adequate test coverage across functional, integration, performance, and security elements. Identify and automate testing where appropriate

QUALIFICATIONS AND JOB SPECIFICATIONS:

  • Experience in WMS and DMS functionality and configuration
  • Knowledge of the FDA Drug Supply Chain Security Act (DSCSA) and GS1 EPCIS file contents
  • Technical diploma or certification preferred
  • 3-5 years of progressive WMS and DMS experience required
  • Medical device or Pharma experience preferred

Demonstration of the following:

  • Ability to identify critical data and formulate into technical issue remediation
  • Ability to manage multiple projects simultaneously and work effectively in cross-functional teams with internal and external customers
  • Ability to work effectively and independently in a changing fast-paced environment
  • Ability to communicate effectively across all levels of the organization
  • Ability to conduct appropriate research as needed
  • Attention to detail and organization

TECHNICAL EXPERTISE:

  • Navigate through ERP systems – Tecsys Elite, Cognos (in lieu of Tecsys Elite and Cognos, industry experience with other WMS and Analytics systems will be considered)
  • Knowledge of XML and EPCIS standard data formats
  • Advanced Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), PowerPoint, and Word

ADDITIONAL EMPLOYMENT REQUIREMENTS

  • Excellent analytical skills
  • Attention to detail and the ability to complete tasks consistently and accurately
  • Strong time-management and organizational skills
  • Strong oral and written communication skills with a professional presentation and demeanor
  • High level of ethics and integrity
  • Prudence in management of confidential information
  • Ability to work independently on assignments by researching issues, analyzing data, providing appropriate updates to supervisors, and proposing solutions to problems encountered
  • Ability to meet deadlines in a fast-paced setting
  • Previous experience in logistical supply chain application development is a plus

LifeScience Logistics is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No Agencies Please. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$75k-93k (estimate)

POST DATE

04/18/2024

EXPIRATION DATE

08/23/2024

WEBSITE

lslog.com

HEADQUARTERS

Dallas, Texas

SIZE

200 - 500

CEO

Corey Sousa

REVENUE

$10M - $50M

INDUSTRY

Transportation

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About Life Science Logistics LLC

Life Science Logistics offers a wide range of warehouse solutions including distribution, quality assurance, order-to-cash management and regulatory support. They have a cGMP-compliant facility that allows clients to store frozen and refrigerated contents with controlled room temperature.

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Life Science Logistics LLC
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The job skills required for Technical Support Engineer include Written Communication, Microsoft Office, Communicates Effectively, Time Management, Attention to Detail, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

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Technical support engineers require a variety of hard skills and soft skills.

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Step 3: View the best colleges and universities for Technical Support Engineer.

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