• Align with a client-centered, “unconditional positive regard” treatment approach.
• Document client interactions, in the Electronic Health Record (EHR). 
• Coordinate client care with other members of the treatment team to ensure effective and efficient care delivery and the achievement of desired client outcomes.
• Coordinate care with a client’s medical support team, including other prescribers and the client’s primary clinician.
• Participate in professional development training and ongoing supervision with Senior Director of Behavioral Health.
• Successfully meet agency client access goals and performance metrics.
• Possess strong oral and written communications skills, and interpersonal skills to collaborate effectively at all levels of the organization and with all stakeholders.
• Possess exceptional time-management skills.
• Represent LifeBridge in a professional and positive way.

Among other assigned tasks, the Certified Medical Assistant will:

• Answer telephones, screen, and direct calls to the appropriate individuals.
• Greet and direct visitors to the appropriate program/individual.
• Obtain vital signs and metrics as needed and requested by medical staff (e.g. height/weight, blood pressure, heart rate, temperature, etc.).
• Triage client calls and messages for medical staff by communicating with clients served regarding scheduling, referrals, questions, and problem-solving to ensure timely appointment and medication access.
• Serve as lead support to medical staff by coordinating medication visits and assisting with medical documentation.
•  Request medical records from outside sources as needed.
• Collect consumer payments and maintain client ledgers daily, as needed.
• Complete all required administrative documentation in a timely fashion and maintain consumer record files in accordance with quality assurance standards.

•  Collaborate with coworkers in sharing workload.
• Attend supervision and utilize scheduled individual and/or peer supervision meetings. Bring issues of concern and/or importance to supervisor for consultation. Come prepared to supervision and utilize supervisor’s feedback constructively to improve skills and/or performance as needed.
• Maintain a safe and clean work environment.
• Attend weekly meetings with interdisciplinary team. 

Basic qualifications that matter most for this role

• High school diploma required with some college coursework preferred.

• Valid CT Medical Assistance license.

• One to two years of experience in an office environment.

• Proficiency with Electronic Health Record (EHR) data entry.

• Proficiency with video remote platforms.

• Strong verbal communication skills.

• Highly organized and detail oriented.

•  Adequate computer skills (Office 365).

• Valid driver’s license and ability to travel between LifeBridge office locations in Bridgeport and Fairfield. 

Required Experience

• State of CT Certified Medical Assistant Certification

Benefits, perks, and support

• Benefits package - Medical Dental, Vision, STD, LTD, FSA, 403B, Paid time off.

• Belonging to a community where teammates are recognized and celebrated.

• Working for an agency committed to staff wellness.