Join our dynamic and diverse team of professionals making an impact!

We believe our team members, clients, and community matter.

Celebrating over 170 years of service, LifeBridge is a leading non-profit behavioral health organization supporting adults, children, and adolescents through mental health and substance use recovery. Our clients benefit from a team of dedicated employees who are diverse, empathetic, warm, experienced, and effective.

As a trauma-informed agency, we acknowledge the physical and mental toll that comes from adverse experiences – but we do not let those experiences be the only defining characteristics for the community or the families we serve. We ensure that all our programs and services are offered through the lens of sensitivity to those lived experiences, and policies, procedures, and spaces are developed to help staff and patients feel physically and psychologically safe.

You’d make a great LifeBridge employee if...

• You seek to understand and relate respectfully with the various cultures and backgrounds of the people we serve.
• You believe all people can overcome what may seem like insurmountable challenges.
• You believe compassion goes a long way in helping individuals manage a crisis, seek help, and achieve wellness.
• You honor clients’ trust by providing the best care possible.

Job Purpose/Function:

The Customer Service Representative (CSR) is often the first interaction that a client has with the agency. As such, this role is key to ensuring that the programs have a steady, engaged stream of clients, able to take advantage of the available behavioral health programming. Towards that end, the CSR is responsible for ensuring that individuals in need of behavioral health services are greeted appropriately, connected to an admission clinician in a timely manner, that the client’s experience is positive, meets their needs and that all back-end paperwork required is complete, accurate and entered into the electronic medical record (EMR).

In addition, the CSR is responsible for ensuring that clients have adequate access to their medical treatment. Specifically, the CSR will ensure that, in coordination with the medical staff, all medical appointments are updated in the electronic medical record, the medication telephone voicemail (Medline) is responded to daily and that the medical staff have the administrative resources necessary to complete their mission.

CSRs will be crossed trained in all aspects of the front and back end office duties so that each can complete every duty, even though they may be assigned a specific subsection of the entire process.

The CSR plays a major role in building resiliency for clients and the community at large. By providing a welcoming environment for clients and program guests, each individual will help foster a sense of commitment to client care to help improve client engagement and ultimately improve outcomes.

Major Responsibilities:

The CSR has 5 major responsibilities in accordance with a) agency policies and contractual obligations and b) state/federal regulations/laws and c) accreditation standards: