Job Details
Level
Experienced
Job Location
Corporate Headquarters - Santa Clara, CA
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$26.00 - $32.50 Hourly
Job Shift
Day
Job Category
Nonprofit - Social Services
Position Description
About Us : LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.
Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.
Position Summary:
The Rapid Re-housing Program Lead Case Manager works with clients from our emergency and transitional programs. The Rapid Re-housing Program Lead Case Manager will conduct outreach in the community to build relationships with landlords and clients, and other community partners already serving our client population and develop and execute housing stability plans, facilitate educational workshops, provide landlord/tenant mediation. The goal of case management and support specialist is to provide client-centered services that promote exits to stable housing. Various strategies must be developed to create a structure of stability. Support may require assessing time-limited subsidies, housing problem solving, and linkage to employment and community resources. This position requires knowledge of Santa Clara County and San Mateo County (and surrounding areas) housing market trends, fair housing, landlord/tenant rights, and a strong understanding of the leasing process, an understanding of the sensitivity to the needs of our client population. Key responsibilities include supervision of staff and close coordination with case management, community partners, and services provided.
Duties Include:
Case Management:

• Ensure enrollments, assessments, intakes, and other program participant documentation are maintained to the program standard
• Identify housing problem solving intervention strategies
• Develop effective working partnerships to ensure the highest level of service possible
• Comprehension of housing services to participants
• Support client(s) self-sufficiency goals, which may also include working directly with landlords
• Initiates and participates in outreach activities as necessary

Program Development:

• Communicate frequently with all members of the team to improve systems, shared resources, and coordinate services provided
• Cultivate collaboration with community partners regarding support services for clients
• Fill other reasonable requests as made by supervisor, including assistance across program lines
• Participate in development of procedure manuals and trainings as necessary
• Utilize Motivational Interviewing techniques

Meetings:

• Arrange meets as needed with shelter staff to coordinate delivery of services
• Frequent debriefing with the Program Director will be conducted on weekly basis
• Attend meetings with core partners and community agencies
• Provide regular debriefing with team members on a one-to-one basis
• Attend all meetings and trainings relevant to the program
• Join meetings with the Program Director to coordinate services

Data and Reports:

• Assist the Program Director to ensure that all program objectives and program deliverables are met
• Collaborate with team to store statistical data on clients served and generate reports when needed both statistical and narrative
• Follow best practices and protocol to ensure accurate collecting, storing, and presenting of data
• Work alongside staff to ensure timely and accurate data entry
• Maintaining spreadsheets for data capture

Position Qualifications
Position Qualification

• Undergraduate degree preferred
• Professional experience in property management is strongly desired
• Knowledge of local housing markets, subsidized housing programs, and fair housing laws
• Demonstrated ability working with individuals and families from diverse ethnic and socioeconomic backgrounds
• Must be computer literate; experienced with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent written and oral communication skills; comfortable presenting in front of groups
• Strong organizational, detail oriented, and time management skills.
• Proven ability to work independently and effectively as part of a collaborative team
• Display a high level of initiative and commitment towards completing duties and ongoing professional development
• Valid California driver's license and proof of insurance.

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.
To learn more about our non-profit organization, check out our website at www.lifemoves.org
LifeMoves is an Equal Opportunity Employer (EOE)