38 Manager, Service Desk (10320-2024328) Jobs in Virginia, VA
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Hampton Inn Virginia Beach Oceanfront South
Virginia, VA | Full Time
$34k-54k (estimate)
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Hampton Inn Virginia Beach Oceanfront South
Virginia, VA | Full Time
$34k-54k (estimate)
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Manager, Service Desk (10320-2024328)
$97k-124k (estimate)
Full Time | Civic & Environmental Advocacy
3 Days Ago
LIFENET HEALTH is Hiring a Manager, Service Desk (10320-2024328) Near Virginia, VA
DescriptionManager, Service Desk
Location: Virginia Beach, VA (on-site)
Department: Information Systems
Job Type: Full-Time
Shift: 8:15 AM - 5:00 PM Monday – Friday
Clinical Classification: Non- clinical
LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.
How You Will Contribute To LifeNet Health’s SuccessThe Manager, Service Desk leads and manages the IS Service Desk to support the desktop computing needs of the organization. The Manager is responsible for developing and managing a high performance Service Desk team to meet/exceed the customer requirements.
What You’ll Do
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.
All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.
We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Location: Virginia Beach, VA (on-site)
Department: Information Systems
Job Type: Full-Time
Shift: 8:15 AM - 5:00 PM Monday – Friday
Clinical Classification: Non- clinical
LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.
How You Will Contribute To LifeNet Health’s SuccessThe Manager, Service Desk leads and manages the IS Service Desk to support the desktop computing needs of the organization. The Manager is responsible for developing and managing a high performance Service Desk team to meet/exceed the customer requirements.
What You’ll Do
- People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the appropriate skills, tools, and talents necessary for executing their duties. Uses the established people processes (performance, development, succession, and career) to ensure that the team's level of performance and capabilities meet current and future standards. Establishes and utilizes new or existing programs and/or resources to manage employee engagement, motivation, recognition, and retention.
- Process Management: Provides oversight to all incoming operational issues and requests. Acts as an escalation point by managing and coordinating urgent and complicated support issues. Determines root cause of issues, proposes corrective and preventive actions and communicates appropriately to customers. Prioritizes work to maintain organizational service levels. Implements policies and procedures for the Service Desk Team and regularly reviews and adjusts with a focus on continuous improvement. Maintains adequate stock of inventory and ensures equipment configurations meet the performance requirements of the business needs. Manages Vendor relationships.
- Service Desk Performance Management: Creates, Implements and Measures KPls to the IS department and others in ad-hoc, weekly, monthly and as needed. Drives support ticket reviews and develops strategies for improvement. Develops and manages Service Level Agreements (SLAs) with customers. Solicits customer feedback via surveys with a goal to meet/exceed Service Levels.
- Technical Support: Develops technical solutions to complex issues, provides guidance to team and works collaboratively with other groups within IS to implement solutions. Ensures desktop operating system is current and secure by upgrading/patching as required. Provides on-call support during off-peak hours as needed.
- Bachelor's Degree in Information Technology, Computer Science, or related field
- Five (5) years of service desk experience to include working with software such as Cherwell, ServiceNow, Remedy or related.
- Four (4) years supervisory/ management experience with direct reports
- One (1) year project management experience
- One (1) year of experience with tracking and analyzing key performance indicators (KPl’s) to measure and improve performance
- Network , A , ITIL Foundation Certifications
- Seven (7) years of service desk experience
- Six (6) years of supervisory/ management experience with direct reports
- Two (2) years of project management experience
- Two (2) years of experience with tracking and analyzing key performance indicators (KPl’s) to measure and improve performance
- People Development: Actively engages in talent management practices (selection, promotion, development, and engagement) to cultivate a workforce that is well aligned with current and emerging talent needs.
- Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes.
- Communication Skills: Written, verbal and presentation; ability to engage, inspire and influence people.
- Microsoft Office and related programs: Proficient in Microsoft Office, Windows desktop OS, computer imaging
- Organizational Skills: Ability to plan, implement and monitor assignments effectively to meet the needs of the business.
- Time Management: Ability to use time in an effective and productive manner with ability to work under pressure with tight timelines, make critical decision and maintain a sense of focus and urgency
- Analytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.
- 403(b) and Profit Sharing Plan
- Affordable medical, dental, and vision coverage
- Corporate sponsored events for employees
- Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
- Tuition reimbursement
- Personal career, skill, and leadership development opportunities
- Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
- Employee Assistance Program (EAP) for employees and members of their household
- Dedicated and passionate co-workers
- Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.
All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.
We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Civic & Environmental Advocacy
SALARY
$97k-124k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
08/06/2024
WEBSITE
lifenethealth.org
HEADQUARTERS
LAKE OSWEGO, OR
SIZE
200 - 500
FOUNDED
1982
TYPE
Private
CEO
MIKE FAHEY
REVENUE
$200M - $500M
INDUSTRY
Civic & Environmental Advocacy
Related Companies
About LIFENET HEALTH
LifeNet Health offers regenerative medicine, organ transplantation, bio-implants and cellular therapy services.
Show more
The job skills required for Manager, Service Desk (10320-2024328) include Service Desk, Leadership, Technical Support, Computer Science, Project Management, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Service Desk (10320-2024328). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Service Desk (10320-2024328). Select any job title you are interested in and start to search job requirements.
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