21 Application Support Analyst Jobs in Louisville, KY
Lifepoint Health Support Center is Hiring an Application Support Analyst Near Louisville, KY
SummaryDocuments and responds to customer requests and questions regarding information systems, software, and hardware utilizing a call tracking application. Answers questions or resolves issues. Assists in resolving related problems.
About LifePoint HealthLifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Essential Functions
- Accepts requests and questions from customers and other support staff through various preferred media. Follows up to ensure accurate and timely resolutions are provided
- Monitors the group queue to ensure work requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, development or technical staff on difficult issues
- Listens to issues and questions as reported by customers on assigned hardware, software and uses troubleshooting skills to provide answers or resolutions
- Assists senior department team members in identifying frequently encountered issues and developing resolutions
- Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met
- Provides after-hours on-call support as scheduled or needed
- Continuously monitors department processes and recommends to management new and innovative ideas for improvement
- Solicits feedback and guidance of best practices from senior department team members
- Working knowledge of major software packages used by company, setup/configuration, and missions of each
- Good analytical and problem-solving skills
- High level of patience, empathy, and courtesy
- Able to resolve mechanical/technical problems over the phone with emphasis on troubleshooting ability
- Able to identify and communicate trends and work with Senior department team members to define corrective action
- Approximate percent of time required to travel: 10%
Position primarily serves internal co-workers and operators.
Access to and/or works with sensitive and/or confidential information.
Skills & Abilities: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Skills And AbilitiesBusiness Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Moderate Computers Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Job Specific Impact -- Decisions generally affect own job or assigned functional area.
Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.
Moderate Independent Judgement -- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Moderate -- Handle multiple tasks simultaneously with moderate complexity.
Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment & Travel Requirements
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Minimum overnight travel (up to 10%) by land and/or air.
BenefitsCompetitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.
Additional Information
Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Education
- Associate's degree or equivalent work experience in related field preferred
- Professional certifications related to Essential Functions preferred
- 1 year computer systems support experience or other experience resulting in same knowledge level
- Experience preferred in a clinical or financial setting, preferably in the Health Care industry
Job Summary
Full Time
$56k-70k (estimate)
07/15/2023
07/23/2024
The job skills required for Application Support Analyst include Application Support, Troubleshooting, Analysis, Problem Solving, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
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Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
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Application support analysts provide customer service to users of applications on smartphones and computers.
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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
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Step 3: View the best colleges and universities for Application Support Analyst.
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