JOB SUMMARY: The Program Services Director oversees patient services provided by programs assigned to their direct responsibility by VP of Operations. Responsible to provide administrative and clinical supervision to all staff assigned to his/her program areas of responsibility.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

·Demonstrates an excellent working knowledge of each specific program directives and goals

·Displays strong working knowledge of healthcare standards

·Develops sound working relationships with subordinates to enhance the likelihood of effective outcomes for Center program and clients

·Develops sound working relationships with personnel of community organizations to impact successful outcomes of the Center mission and vision

·Manages and oversees the day to day operations of patient services provided within the continuity of care continuum

·Monitors assigned programs for clinical and fiscal effectiveness

·Evaluates effectiveness and promotes opportunities for improvement

• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company’s published rules and regulations

·Directs scope of patient services needed through discussion of Center mission with the Executive Management Team

·Conceptualizes service delivery for those programs under his/her direct supervision, establishes goals and engages in improving the programs’ outcomes and effectiveness in line with service necessity and fiscal concerns

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
• • Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
  • • Age Specific: Assessment, Interpretation, Interventions, Knowledge, Developmental Stages, and Enhances Family Involvement
    • Basic Job Readiness: Reliability, Responsiveness, Courtesy, and Flexibility
    • Personal Effectiveness: Communication, Interpersonal skills, Thinking Skills, Self-Management
    • Organizational Management: Leadership, Linking/Networking, Organizational Participation, CQI Commitment, Compliance, Management of Information, and Safety
• Performance Specific: Assessment, Treatment/Service Planning, Psychosocial Interventions, Crisis Management, Medication Issues, Customer Focus, and Empowerment/Advocacy
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
• • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
• • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
• • Drives Results: Consistently achieving results, even under tough circumstances.

PERSONAL QUALITIES: Autonomous, self directed, detail oriented. Displays proactive leadership in internal as well as, external interactions. Demonstrates high level of cooperation. Promotes a positive image of the Center to the entire community. Proficient in time management. Demonstrates verbal and written communication skills.

SPECIAL FACTORS: Possesses the ability to provide immediate direction in crisis situations which require real time solutions. Must demonstrate high level of understanding of the Center’s mission and vision. Understands the full array of services provided by the Center. Promotes personal and team effectiveness in interactions which will affect the successful outcome of the Center’s mission. Demonstrates ability to stay abreast of the changing healthcare environment and provide input for effective program enhancements or modifications as necessary or prudent.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

·Education:

oBachelors level degree required, Masters degree preferred in behavioral healthcare field.

oLicense &/or CAP preferred

·Experience:

oMinimum of two (2) years experience as a direct care provider required

oMinimum of Three (3) years experience as department head or supervisor

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.