147 Technical Support Specialist #1008 Jobs in Portland, OR
LifeWorks NW is Hiring a Technical Support Specialist #1008 Near Portland, OR
Location: This position is based out of LifeWorks NW's Sylvan Site.
Pay/Benefits: $25.85 starting hourly pay plus, Full benefits
Essential Responsibilities
- Assists end users in resolving a wide variety of hardware and software issues, requests, complaints, and inquires by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
- Monitor, manage, resolve or refer IT ticket queue, triage, resolve issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required
- Builds, installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals.
- Work with Network/System Administrators to ensure optimal operations of all systems
- Manages user account information, including rights, security and systems groups.
- Manage and/or perform backup, recovery, and other security measures as required
- Documents, tracks and monitors the problem to facilitate a timely resolution and build knowledge database using a central IT ticket management application
- Manage hardware assets and track via asset management applications.
- Relies on established guidelines and instructions to perform daily job functions.
- Participate in continual updates to the team's IT documentation and training system by recommending changes or updates in programming, documentation, and training to address system deficiencies and user needs
- Understand the IT working environment sufficiently to explain technical issues and concepts to a disparate range of technical and non-technical clients; effectively communicates both orally and written with customers, team members, and organization. May be required to train individuals or groups, as needed.
- Exhibits an excellent attention to detail and multi-tasking ability with the capability of working independently
- Acts professionally with a passion for assisting others and problem-solving
- Display cultural sensitivity, awareness and competency
- Meets performance standards set by assigned project work/objectives and organizational policies and norms.
- Works under immediate supervision reporting to a supervisor; Participates in regular individual and team meetings with manager; Attends informational meetings which may include all staff and team meetings, consultation with other staff and required trainings.
- Associates degree or 1-2 years' experience in Technical/Computer/Help Desk support
- Prefer 1 years IT experience in an IT Help Desk
- Desktop troubleshooting experience and skills in a Microsoft Windows environment.
- Basic knowledge of hardware and software troubleshooting.
- Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment.
- Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.
- Familiar with supporting wireless communication devices such as Smartphones, Wireless hotspots, and cell phones.
- Ability to work effectively on a team, and to work independently with minimal supervision. Self-motivated. Driven to provide excellent customer service.
- Demonstrates critical thinking and analytical capability; Ability to learn new technologies quickly
- Demonstrates effective communication skills (both written and oral) and maintains a cooperative working relationship with others in a culturally diverse environment. Team Player.
- Demonstrates punctuality, accountability, and patience
- Ability to perform under pressure, be flexible, and effectively manage and prioritize a backlog of tickets
- Ability to life 50 lbs.
- Ability to travel between work locations in the Portland metro area.
- Ability to work evenings and/or weekends with access to a car and valid driver's license.
- Ability to perform essential functions of job without creating a direct threat to the safety of self or others
Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include: Compassionate, Impactful Care; Holistic Health; Passionate Team; and a Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
Equal Opportunity Employer
www.lifeworksnw.org
Drug Free/Tobacco Free Site 01/09
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$78k-98k (estimate)
04/26/2024
07/21/2024
lifeworksnw.org
PORTLAND, OR
25 - 50
1961
HEATHER WOIWOR
<$5M
Skilled Nursing Services & Residential Care
Related Companies
About LifeWorks NW
Our mission at LifeWorks NW is to promote a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. LifeWorks NW is a leading non-profit, community-based prevention, mental health and addiction agency committed to supporting a healthy community. We use what works, and the many success stories of our clients are the proof. Our passionate, experienced teamfrom counselors to senior managers to our board of directorsis committed to providing quality programs and services that responsibly utilize public and private contributions in ...the most efficient and effective ways possible.
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The job skills required for Technical Support Specialist #1008 include Technical Support, Troubleshooting, Problem Solving, Help Desk, Microsoft Office, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist #1008. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist #1008. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist #1008 positions, which can be used as a reference in future career path planning. As a Technical Support Specialist #1008, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist #1008. You can explore the career advancement for a Technical Support Specialist #1008 below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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