77 Field Service Technician Jobs in Wichita, KS
Lift Truck Center is Hiring a Field Service Technician Near Wichita, KS
Essential Functions-Kaizen (continuous Improvement Of Process And Reduce Waste)
- Administrative Maintain communication with Service, Parts, and Sales department in order to complete work and increase sales. Utilize various computer OEM software programs, diagnostic analyzers and tools as resources. Record service hours, truck hour meter readings, obtain customer signatures, and comply with any customer specific required processes. Maintain accurate time card entries with work order numbers. Seek to understand who is responsible for specific repair costs (i.e. if new/used or service warranty, coverage under the provisions of a short-term rental or Guaranteed Maintenance program, or avoidable damage). Legibly prepare repair details and any forms required in conjunction with work orders, making note of the cause of failure/cause/resolution. Retain, tag, and place take off warranty parts in shop cabinet, and complete warranty documentation.
- Inventory Control Manage personal inventory of required tools, and be good stewards of company provided tools/laptops etc. Technician is accountable for parts stock inventory on van.
- Service Tech drives his assigned service vehicle to and from the branch or home each day to perform repairs at the customer location (occasionally working in the shop and following shop protocols). Utilize the manufacturer portals, read and understand operating manuals, electrical and hydraulic schematics as resources. Perform diagnostics and determine what repairs are needed and advise the Service Manager or Dispatcher and customers as necessary (especially with safety related issues). Recommended repairs (use of pictures is encouraged) are to be verbally reviewed with the customer while obtaining their signature on the work order. Repair and replace damaged or worn parts as approved by customer. Test equipment after repair or assembly to ensure proper performance and safe operation. Specialized repairs that require welding, fabrication, or alterations to any structural component, mast, carriage, forks, overhead guard, etc. needs to be approved by Service Manager.
- Service Vans/Trucks - are to be maintained by Service technician with scheduled oil changes every 7,500 miles. The air compressor is to be serviced annually. The exterior of service trucks are to be cleaned once a month or as needed. The inside of service trucks should be cleaned throughout the day and time charged to appropriate customer invoice. Waste oil is to be properly contained and dumped regularly when in the shop. Must have a valid Class E driver license without restrictions that meet company’s insurer’s requirements.
- Organization, Maintenance and Cleanliness - Maintain a clean and orderly work area (including toolboxes) following Toyota 5S processes (clean up and dispose of waste properly).
- Safety - Follow all LTC and customer safety and environmental procedures utilizing appropriate Personal Protective Equipment.
- Training Share best practices with other service technicians. Maintain personal E-Learning and certifications (expectation for all techs to obtain Bronze level within 18 months of employment) and participate in all training classes as approved by Service Manager. Complete required training (i.e. operator and customer service).
- Support ASEC processes to ensure certification compliance is met.
- Deliver parts, run errands, etc. as needed. Receipts for parts purchased should be submitted daily to Parts clerk
- Lost time requires approval before posting time, and a detailed and dated explanation written on the work order for each entry
- Parts replenishment will be maintained and accounted for by assigned technician, when inventory is sold off van, it must be noted with the accurate part number on work orders. Van inventory adjustments or changes are to be submitted to Parts Dept. Field technicians are responsible for checking van replenishment bins and loading inventory on trucks.
- Occasional payment collection for COD customers upon completion of repairs
- Communicate sales, rental, and service leads
- Assist with recruiting other qualified technicians
- Timecards should be completed throughout the day, not waiting until the end of the day or beginning of the next day to complete and should be emailed or sitting in the inbox by 8:00 each morning
- Field techs should have their first call and necessary parts for the following day (if we don’t have service calls to dispatch the night before, the techs are expected to call dispatch the following morning at 7:30). Start time is 8:00, the expectation is that techs are to be in route to customer locations.
- Technical questions should go to Lead Technician, or to Service Manager if Toyota representative is needed for trouble shooting advice. If after an hour, tech is unable to diagnose problem, tech is required to call Service Manager.
- Field techs are expected to obtain a customers authorized signature on the work order, review findings/recommended work face to face with customers, and ask if the customer wants to proceed with additional recommended repairs (quote only if requested by customer)
- Field techs are expected to email completed work orders to dispatch after customer has signed and before moving on to the next job. Dispatch will send a copy of the work order to the customer
- Completed work orders that have not been emailed, and those with parts on order are to be turned in every time that you return to the shop to minimize work in process
- Assist with other duties assigned and directed by corporate management within the frame work of Lift Truck Center Inc.’s objectives.
- Strong knowledge of methods, materials, tools and techniques used in the repair of industrial equipment (along with knowledge of permissible equipment modifications)
- Ability to identify complex mechanical problems and review related service information to develop a strategy for taking corrective action.
- Proficient skills in operating vehicles and equipment used for diagnostic purposes.
- Strong focus on customer service by delivering quality repairs.
- Able to communicate effectively as appropriate for the needs of customers or coworkers without the use of profanity
- Capable of utilizing a laptop or tablet for completing work orders and checklists, and diagnostic troubleshooting, basic computer knowledge for internet E-learning portal and accessing service information
- Basic knowledge and use of company cell phone (including email, texting and camera)
- Use of cell phones while at customer locations is to be limited to business use only
- Basic knowledge of office machines, including copier, fax and printer.
- Strong attention to detail and pride of workmanship
- Able to work effectively both independently and in a team environment
- Able to complete repairs, and process paperwork with accuracy.
- Meet customer commitments for scheduling service calls or planned maintenance
- Demonstrates active participation and openness to new procedures, technology and structure.
- Job description is subject to change based on the ever-changing business environment
- Wear Safety PPE as required for each task and/or customer
- Work in shop environment at normal noise level constantly.
- Climb stairs to work area and/or other departments occasionally.
- Lift objects up to 75 lbs. occasionally.
- Push and pull objects occasionally.
- Able to perform simple motor skills and gross body coordination such as standing, walking, bending, stooping, filing, sitting, etc. constantly.
- Able to perform tasks which require hand eye coordination, and simultaneously using both hands, such as typing and using office machines constantly.
- Able to move or hold arms and hands in small areas, utilizing tools, for an extensive amount of time.
- Able to use tools that vibrate for an extensive amount of time.
- Perform simple manipulative skills such as reading, writing, collating, etc. constantly.
- Able to communicate verbally, using at least high school level vocabulary constantly.
- Able to communicate in written work, using advanced written skills constantly.
- Able to hear normal sounds with some background noise constantly.
- Able to see objects close and distant as in reading and driving constantly.
- Able to understand and relate to the concepts behind specific ideas constantly.
- Able to remember task/ assignments given to self and others during the course of a day constantly.
- Able to remember tasks/ assignments given to self and others over long periods of time constantly.
- Able to understand and relate to specific ideas generally several at a time constantly.
- Able to walk building and yard to inspect and inventory equipment occasionally.
- Perform work outdoors in hot and cold weather, rain or snow occasionally.
- Able to work around exhaust fumes, LP gas, gasoline, diesel, solvents, oil, grease, paint, thinners, etc. occasionally.
- Work in warehouse or manufacturing settings and its noisy conditions occasionally.
- Capable of operating lift trucks and various types of industrial equipment. Ensure adherence to safety rules and successfully pass operator training testing
- Full time Monday-Friday 8:00-4:30 with occasional overtime or variance in hours and occasional travel to other branch locations or offsite for training.
- Passing score on LTC’s mechanical aptitude test.
- High school diploma or GED required.
- One-year certificate from a college or technical school or at least three years’ experience and/or training in related field.
Job Summary
Other
Wholesale
$53k-69k (estimate)
06/19/2024
08/18/2024
ltcenter.com
WICHITA, KS
25 - 50
1982
BILL BOLIN
$10M - $50M
Wholesale
Related Companies
About Lift Truck Center
Since our beginning in 1982, we have been committed to exemplifying professionalism and integrity in all aspects of managing our business. We strive to deliver the overall lowest cost of moving your product through quality product solutions and services. Lift Truck Center (LTC) professionals work hard to understand your needs through the practice of "Genchi Genbutsu" (go and see to obtain an understanding)...this is the LTC difference (but only if you allow us to do so instead of just providing pricing). We respect the investment of your time and will do our best to be good stewards of what yo...u entrust to us. As part of our solution offering, we provide a comprehensive line of industrial and rough terrain forklifts, warehouse racks and shelving, cranes, HVLS fans, forklift parts and services, forklift rentals, industrial sweepers/scrubbers, and aftermarket service and parts support. Whether you are looking to purchase a new or used forklift, service an existing forklift or fill a short term rental need, Lift Truck Center has the resources, experience and dedication to help you get the job done. Lift Truck Center is proud to offer Toyota, the worlds number one forklift brand and comprehensive logistics solutions. Contact us today, or stop by our Springfield and Webb City, Missouri, or Wichita, Kansas locations to talk to one of our material handling experts! Core Values: Integrity.Performance.Respect.Accountability.Quality.Compliance.Appreciation.Kaizen.Trust.
More
Show less
The job skills required for Field Service Technician include Field Service, Customer Service, Attention to Detail, Troubleshooting, Coordination, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
