About Lilly Pups: Lilly Pups is a premier grooming boutique catering to the needs of dogs and cats. Our mission is to provide top-notch grooming services in a loving and caring environment. We pride ourselves on our commitment to quality and our love for animals, ensuring every pet that comes through our doors receives the best care possible.

Job Summary: We are seeking a dedicated Customer Service Representative/Receptionist to join our dynamic team. This role is crucial in ensuring a smooth and efficient process for guests checking in and out their furry companions. The ideal candidate will be passionate about animals and possess a strong desire to provide exceptional customer service.

Key Responsibilities:

• Answering calls and responding to customer inquiries in a friendly and professional manner.
• Providing detailed product information and solutions to guest queries.
• Ensuring an efficient and smooth check-in and check-out process for guests and their pets.
• Maintaining a high level of empathy, understanding, and patience with guests and their pets.
• Assisting in scheduling appointments and managing the reception area.

Required Qualifications:

• High School Diploma or equivalent.
• A minimum of 3 years of experience in customer service or a related field.
• Excellent problem-solving skills and the ability to handle situations with confidence and tact.
• Bilingual communication skills in English and Spanish.

Preferred Skills:

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• A genuine love for animals and comfort in interacting with pets.

Work Environment: Our boutique is a positive and fast-paced environment, ideal for those who are passionate about animal care and customer service. We foster a team-oriented atmosphere where everyone’s contributions are valued and encouraged.

Salary and Benefits: Salary is commensurate with experience and will be discussed during the interview process.

Application Process: Interested candidates should submit a resume and a cover letter detailing their experience and passion for working in the pet care industry.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 64 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 4 years

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Work Location: In person