Job ID: Permanent Supportive Housing, Case Manager

Location: 3311-2 Burnt Mill Drive, Wilmington, NC

Full/Part Time: Full-time (8-hour shift)

Compensation: Dependent upon experience (DOE)

Condition of Employment: Ability to pass a background check.

Job Summary:

LINC is seeking a dedicated Case Manager with a strong background in human services to provide comprehensive interventions and resources related to housing in the Tri-County area. In this Case Manager, your crucial role is to address the living conditions that directly impact housing stability for program participants. You will focus on providing supportive services to help individuals and families maintain housing and achieve personalized goals.

LINC's Permanent Supportive Housing Program (PSH) relies heavily on case managers to strengthen and support individuals residing in permanent supportive housing. Case manager representation of LINC should always be friendly and professional. Your commitment to empowering program participants and promoting safety within the community is crucial. Your work will be guided by a strengths-based perspective, emphasizing collaboration and coordination across various settings, including homes and the broader community.

Key Responsibilities:

• Work closely with formerly homeless clients who are primarily chronically homeless and are living in scattered-site permanent supportive housing.
• Address clients’ health, safety, and welfare needs while ensuring housing stability
• Utilize evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
• Establish and maintain positive professional relationships with clients, landlords, service providers, and community partners.
• Accurately record and maintain client data, including demographics, outcome measures, goals, face-to-face notes, medical information, and grant-specific requirements.
• Uphold confidentiality and security standards.
• Work collaboratively with other Case Managers to ensure continuity of care.
• Attending team meetings, agency-wide meetings, and relevant training.
• Utilize a strengths-based perspective to manage and coordinate programs and services.
• Support staff in executing programs within the home, school, and community to meet identified needs.

Skills and Competencies Required:

• Ability to envision and strategically plan for program success.
• Creative problem-solving skills to address complex challenges.
• Develop effective working relationships with senior management, staff, and volunteers.
• Foster positive connections with human service providers and community stakeholders.
• Strong oral and written communication skills.
• Experience in planning and designing effective programs.· Commitment to continuous improvement and program assessment.
• Support professional and leadership development.
• Ability to work both independently and collaboratively.
• Demonstrated understanding of cultural diversity and sensitivity.
• Passion for the well-being of individuals, families, and communities.

Qualifications:

• Extensive knowledge of case management, housing programs, and documentation.
• Familiarity with community housing initiatives and resources.
• Experience working with formerly incarcerated or marginalized populations.
• Lived experience with mental health conditions, substance abuse, or trauma is beneficial.
• Availability for on-call emergencies, weekends, and public holidays.

Other Requirements:

• Valid driver’s license, copy of driving record, and proof of valid auto insurance.
• ·Availability during some evenings and weekends.
• ·Physical ability to move, climb stairs, and engage in outside client contact regularly.
• ·May require local travel within the tri-county area.
• ·Mandated reporting of suspected abuse or neglect as required by law.
• ·Willingness to perform other necessary tasks as assigned.

Preferred Requirements:

• Alternatively, an equivalent combination of training and experience enables successful performance of the essential duties listed above.
• One (1) year of experience providing case management and/or treatment services in similar settings.
• Bachelor’s Degree in Psychology, Social Work, or an equivalent field, or an Associate’s Degree in a Human Services field.
• High School Diploma with two to five (2-5) years of work experience in culturally sensitive environments and/or workforce program settings.
• Proficiency in communication and customer service, including reflective listening skills to identify needs and rephrase information for clarification.

Application Deadline:

Open until filled. To receive full consideration, please submit your application by Friday, May 31, 2024.

Physical Demands:

The physical demands outlined below are representative of the essential job functions for this position. While work primarily occurs in an office setting, some remote or virtual work may be required. Additionally, occasional local travel may be necessary. Exposure to varying weather conditions (hot, cold, wet, humid, or windy) may occur.

EEO Statement:

Leading Into New Communities (LINC, Inc.) is an AA/EEO employer. We do not discriminate against any person or group based on age, color, disability, gender, gender identity or expression, pregnancy, national origin, race, religion, sexual orientation, veteran status, or genetic information. This job description provides a general overview of essential duties and responsibilities for employees within this classification. It does not encompass a comprehensive inventory of all duties and qualifications required for the role. Duties, responsibilities, and activities may change with or without notice. This job description does not constitute a contract of employment, and LINC reserves its employment-at-will rights.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Case management: 2 years (Required)

Ability to Commute:

• Wilmington, NC (Required)

Ability to Relocate:

• Wilmington, NC: Relocate before starting work (Required)

Work Location: In person