4 Support Services Technologist Jobs in Jefferson, MO
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Support Services Technologist
$49k-61k (estimate)
Full Time | Colleges & Universities
5 Months Ago
Lincoln University of Missouri is Hiring a Support Services Technologist Near Jefferson, MO
PurposeThe Support Services Technologist provides a wide range of in-depth support activities to ensure the proper configurations, functionality, and on-going maintenance of technology devices.
Essential Job Functions
Desirable: CompTIA A , ITF , Core 1 and/or Core 2 certification.
Physical Demands
Essential Job Functions
- Research, diagnose, and resolve software and hardware related issues related to the usability and/or function of devices, this includes but is not limited to malfunctions associated with the internal components of devices.
- Assist in the development, maintenance, and distribution of complex software images.
- Use problem solving skills to implement temporary and/or permanent solutions for reported or assumed client issues with the goal of restoring client functionality as soon as possible.
- Frequently provided accurate and timely updates of documented requests using the ITS service desk ticketing system.
- Support Services Technologists may be expected to assist Helpdesk staff to provide coverage and/or additional support when needed and/or required.
- Provide additional support to higher-tiered staff when needed and/or required.
- High school diploma or GED.
- Preferred bachelor's degree, credit hour equivalent, coursework, training, and/or professional development in or related to computer information systems, networking, and customer relationship management.
- Preferred 3-5 years of previous experience assisting customers, clients, and/or end-users with technology issues.
- Preferred advanced knowledge of computer hardware, software programs, and network related troubleshooting.
- Experience researching, diagnosing, explaining, and resolving technology issues.
- Intermediate knowledge of all University supported operating systems.
- Ability to understand clients' technical needs and requirements, while being able to develop and implement solutions.
- Ability to identify and resolve various software issues.
- Ability to respond to changing schedules and priorities.
- Excellent oral and written communication skills, emphasizing the ability to communicate with people at all technical levels, possess strong interpersonal skills and superior organizational skills.
- Must have excellent customer service skills and be willing to provide support after normal business hours as needed or required.
- Ability to properly manage time and workloads in an environment that is persistent with diversions, distractions, and interruptions to provide a consistent high-level of service.
Desirable: CompTIA A , ITF , Core 1 and/or Core 2 certification.
Physical Demands
- Primarily in-field work.
- Intermediate periods of sitting at a desk and working on a computer.
- Ability to lift and carry 25 lbs. or more.
- Normal physical agility, which includes the ability to maneuver the body while in place.
- Normal physical strength to handle routine office materials and tools.
- Normal dexterity of hands and fingers; Normal endurance.
- Normal coordination, including hand-eye, hand-foot.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Colleges & Universities
SALARY
$49k-61k (estimate)
POST DATE
01/20/2024
EXPIRATION DATE
07/02/2024
WEBSITE
lincolnuniversitydining.com
HEADQUARTERS
JEFFERSON CITY, MO
SIZE
200 - 500
FOUNDED
1866
TYPE
Private
CEO
KEVIN D ROME SR PHD
REVENUE
$10M - $50M
INDUSTRY
Colleges & Universities
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