Purpose:

The purpose of this job is to handle public inquiries, review, evaluate incoming transfer credit, process transcript and diploma orders, and support transfer students.

Essential Job Functions:

• Assist the public with inquiries including face-to-face, answering telephone, and email.
• Maintain file system, updating and maintaining student files.
• Data entry.
• Evaluate transfer credit or manage evaluation process with subject matter experts in relevant academic departments.
• Maintain information pertaining to external credit on college website.
• Packaging and mailing diplomas.
• Helping with student requests (major changes, schedule changes, address updates, etc.).
• Sending student correspondence (letters and emails).
• Operate a variety of modern office equipment in performing routine tasks such as facsimile machines, copy machines, calculators, computer terminals, and phone systems.
• Deliver and pick up mail.
• Other duties as assigned.

Additional Duties and Responsibilities:

1. Assumes additional responsibilities and performs special projects as needed or requested.
2. Exhibits student-centeredness in the performance of all job duties.
3. Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Lincoln community and demonstrates inclusive behavior.
4. Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

Required Qualifications:

• High School Diploma with experience in higher education.
• 1 year experience working in a higher education setting.
• Associate degree or higher from an accredited college or university and experience in higher education desired.

Knowledge, Skills, Abilities, and Personal Characteristics:

1. Must be able to prioritize tasks in a fast-paced environment.
2. Excellent interpersonal and verbal communication skills.
3. Understanding of higher education policies and degree requirements.
4. Excellent organizational and time-management skills.
5. Strong analytical and problem-solving skills.
6. Ability to work within a culturally diverse environment.
7. Strong attention to detail, ability to perform duties with a high level of accuracy.
8. High degree of organization, ability to engage in a variety of tasks simultaneously, and consistently meet deadlines.
9. Ability to work with and maintain confidential University information.

Physical Demands:

1. Nature of work requires an ability to operate standard business office equipment.
2. Light sedentary office work.
3. Prolonged periods of sitting at a desk and working on a computer.
4. Must be able to lift up to 25lbs.

Working Conditions:

1. Work performed in a general office environment.
2. May require availability for overtime hours during peak periods.
3. Overtime work may be required on occasions, dependent on workload and work objectives.
4. Travel on occasion may be required as it relates to position's responsibilities.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.