Account Manager

LINDAR is looking for an experienced and motivated account manager to join our sales team to manage our existing clients in our fast-paced manufacturing business. As an Account Manager, you will be responsible for supporting sales, building, and maintaining long-term relationships with key accounts, identifying new opportunities, and ensuring excellent customer experiences.

Summary:

As an Account Manager, you will contribute to the growth and success of our business by fostering and growing customer relationships.

Responsibilities:

· Consistently live LINDAR’s core values of Integrity, Initiative, Relationships and Teamwork.

· Support the execution of account plans and strategies to achieve sales goals and objectives.

· Maintain regular contact with key decision-makers and influencers within assigned accounts.

· Oversee the onboarding of new customers, CRM maintenance, and Customer Portal management.

· Support internal and external sales representatives by answering questions, coordinating quotes, managing changes to product pricing, design requests, tracking progress of projects internally, etc.

· Coordinate with internal teams and the customer (sales, engineering, production, and customer service) to ensure timely delivery and quality of products and services.

· Actively participate in sales meetings and report relevant and requested information including forecasts, account performance, customer activity/feedback, and market trends.

· Facilitate communication and/or meetings with customers to review project status.

· Escalate customer issues or complaints and coordinate and communicate resolution.

· Direct, coordinate and serve as the liaison between the customer and our internal team to clarify and reinforce customer expectations, and track and communicate progress of new projects.

· Use CRM and Project Management software to organize and maintain a tracking mechanism to ensure timely response to requests (drawings, quoting, samples, prototypes, and production)

· Provide miscellaneous project and administrative support for sales representatives (reporting, price adjustments, forecasts, customer portal management, etc.)

· Minimal travel as required to support and meet the needs of our customers.

· Perform other responsibilities as assigned.

Requirements:

· 3 years of experience in account management, sales, or business development, preferably in the manufacturing industry.

· Strong leadership, communication, and interpersonal skills, with the ability to influence and negotiate with customers and internal stakeholders.

· Strong problem-solving skills with ability to think critically and resourcefully.

· Ability to work well under pressure and handle multiple projects simultaneously.

· Excellent time management, organization, and prioritization skills with the ability to manage multiple priorities and meet deadlines.

· Excellent communication, presentation, and negotiation skills.

· Results driven self-starter with a sense of urgency.

· Strong technical knowledge and understanding of manufacturing processes and products preferred.

· Ability to work independently and as part of a team.

· Proficient in Microsoft Office and CRM software.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Sales Experience: 3 years (Preferred)

Work Location: On the road