Key Account Specialist-23002307

Description

Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team located in Hampton, NJ. (Hybrid role) The Key Account Specialist is responsible for performing customer service activities with the objective to create a better overall customer experience.

Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and / or need is achieved.

Responsibilities-

Key Account Specialist- Customer Solutions - Hybrid Role

• Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
• Processes sales orders and order changes and confirms shipment / delivery dates and cancellations.
• Provide specialty gas / supplies sales and support to customers, other Key Account Specialists, as well as our outside sales team.
• Uses business software systems to retrieve customer information, verify inventory levels and process orders.
• Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation.

Assist A / R with account history. Create Pro Forma Invoices.

• Provides quotes for material and freight, order tracking and management within set parameters.
• Suggests additional and / or alternative products and services to meet customer needs, following established pricing guidelines.
• Responsible for phone inquiries for service calls and part orders.
• Builds and maintains effective working relationships with all internal Linde customers.
• Performs at a high level to meet team performance metrics.
• Access customer and third-party portals to manage po submission, and accounting details
• Review purchase order details for accuracy vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database
• Other duties as assigned.

Qualifications

• High School Diploma required, college or equivalent experience preferred
• SAP P2E experience preferred
• Minimum of 2 4 years of customer service or in store sales experience required
• Prior industry experience including knowledge of current company products (hardgoods, specialty gas, electronic gases, rare gas and environmental gas) preferred.
• Strong computer skills and ability to multi-task in multiple computer applications required
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours
• Office / remote hybrid role is available 90 days after completion of new hire training with manager approval under Linde’s current guidelines

Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals.

Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more.

Last updated : 2024-07-03