Location: Richmond, VA - local candidates only

Position Type: Hybrid

Contract Length: 9 months, likely extension

Position Overview:

Responsibilities include leading Dynamics 365 Customer Engagement projects with expertise in Dynamics 365 Sales and Customer Service modules. This role involves customizing, configuring, and deploying Microsoft Dynamics 365 and Power Platform solutions, troubleshooting technical issues, documenting solutions, and providing platform governance while working closely with IT and business units to meet evolving business needs.

Required Skills:

• Be available to support after hours work as needed.
• 5 years of experience as a D365 Technical Lead
• 8 years of experience with creating and managing of solution using Dynamics 365 Sales & Customer Service.
• 8 years of experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365
• 5 years of custom development experience using .NET, JavaScript and C#
• 3 years of experience with Power Platform and Dataverse
• 3 years of experience with using standard & premium connectors with PowerApps and Power Automate
• 2 years of experience with DevOps in Power Platform/D365 Environments - desired
• 5 years of experience with Data Integrations and Migrations using SSIS Packages - desired

Duties:

• Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Sales and Customer Service modules.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)