Lingraphica is Hiring a Customization Specialist Near Princeton, NJ
Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey. Job Description Purpose : The Customization Specialist is responsible for providing outstanding customer experience by personalizing Speech Generating Devices (SGDs) in a timely and accurate manner. This position serves as the main point of contact for our customers and internal employees when a device needs to be customized before, during, and after a device trial. Essential Duties & Responsibilities:
Personalizes speech generating devices with user provided information and preferences
Provides multi-channel outreach to patients, care partners, and Speech Language Pathologists
Prioritizes responsibilities and proactively follows up on tasks
Completes updates to customizations upon request
Submits shipping requests to fulfillment team and coordinates with fulfillment team to address shipping issues
Uses internal CRM HubSpot to complete tasks
Follows HIPAA guidelines regarding Protected Health Information
Communicates with all internal teams and departments with a collaborative mindset
Proactively considers processes with a goal of ongoing process improvement to make processes more efficient and better serve our customers
Meets or exceeds Operations team goals and metrics; uses reports and audits to track productivity
Performs other duties as needed and engages in projects and workgroups
Qualifications Knowledge, Skills & Abilities
Strong time management skills
Strong sense of urgency
Ability to quickly adapt to shifting departmental and company needs
Ability to multi-task and handle multiple projects at once
Excellent communication skills
Comfort communicating with individuals with speech disabilities
Customer Service oriented with friendly, courteous, and professional demeanor
Propensity to pick up technology
Bilingual - English/Spanish, preferred
Education & Experience
High school diploma or GED
1-year office or administrative experience, preferably supporting an Operations team
1 year of customer or technical support experience, preferred
Experience using HubSpot or other CRM, preferred
Additional Information Work Environment & Physical Demands Flexible (EST): Monday - Friday: 8 am - 4 pm, 9 am - 5 pm, or 10 am - 6 pm Incumbent may work from home and is expected to maintain a safe, productive work environment with secure, high speed internet access. Travel Travel to Lingraphica's home office in NJ and to cities within the continental United States for company related meetings required 2 times per year. Accommodations To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To learn more about Lingraphica, visit: www.lingraphica.com! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE. UU.