Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking an IT Customer Support Specialist I to join our team.

JOB SUMMARY

Provides information, assistance, training and technical support to County employees regarding the use of computers, networks, terminals and related peripheral hardware and software.

CLASS CHARACTERISTICS:

Customer Support Specialist I - is the entry level in this series. Initially under close supervision, incumbents with developed personal computer skills conduct training programs and provide assistance to users of Information Technology services over the telephone. As experience is gained, the work expands to include troubleshooting/resolution of a wide range of computer hardware and software problems, user account administration on a variety of platforms, and training/documentation of the same. This class is alternately staffed with Computer Support Specialist II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications for the higher level class.

MINIMUM REQUIREMENTS

Education and Experience:

Customer Support Specialist I - Equivalent to an Associate of Arts degree with major course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience which involved the use of telecommunications or personal computers and various standard software applications.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

Responds to telephone calls for assistance from customers regarding computer or telecommunication hardware and/or software problems. Places orders for service with contracted telecommunications vendors, including telephone, fax, and modem lines, dedicated circuits and ISDN lines. Ensures users have needed telephone and wireless systems and features. Analyzes and evaluates possible solutions to problems; advises customers regarding problem resolution and directs customers to take specific actions to define and resolve such problems; sends on-site assistance for problem resolution when the situation cannot be resolved over the telephone. Logs and tracks calls for support and prepares periodic or special reports regarding activities and highlighting problem trends. Provides technical assistance to County employees regarding the use and operation of a wide variety of computer hardware, software and peripheral equipment. Performs security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications. Prepares written documentation and instructions for customer use in an operational setting. Notifies systems development staff or vendor support staff when equipment maintenance or repair is apparently required. Reviews periodicals, product and system documentation and other written materials to maintain and update knowledge regarding hardware and software used by County customers; maintains a library of such information for departmental use. Proofreads and edits technical and non-technical materials prepared by others. May develop training materials and exercises; revises and updates curricula as required. May perform desktop publishing activities in publishing newsletters, creating brochures, writing user manuals or other related special projects. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Maintains files and may perform a variety of general office support work related to the activities of the unit. Uses standard office equipment and variety of computer hardware and software in the course of the work.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Job Types: Full-time, Contract

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Las Vegas, NV (Preferred)

Ability to Relocate:

• Las Vegas, NV: Relocate before starting work (Required)

Work Location: In person