Position: Customer Service Representative
Location: Austin, TX
Department: Customer Service
Reports To: Customer Service Manager
Position Summary: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products, services, and policies.
Process orders, returns, and exchanges.
Maintain detailed and accurate records of customer interactions.
Collaborate with other departments to ensure customer satisfaction.
Identify opportunities to improve customer service processes and suggest enhancements.
Stay updated on product knowledge and company updates.
Qualifications:
High school diploma or equivalent; college degree preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in Microsoft Office and customer service software.
Ability to work independently and as part of a team.
Positive attitude and a genuine desire to help others.