Client Support Level 1, US (Remote)
Linnworks (Linnworks.com) is the world’s leading eCommerce SaaS platform that enables businesses to integrate, manage, and optimize their sales processes across dozens of online marketplaces. Thousands of customers in more than 60 countries use Linnworks’ software to transform the way they sell online.

We are seeking a self-starting Client Support Level 1 to join our North American technical support team. In this role, you will be responsible for helping our customers troubleshoot first-line technical issues as well as contributing to our company culture as our team continues to grow.

We hire authentic, progressive individuals who value integrity. In order to qualify for any role within our organization, you must possess a collaborative disposition and thrive in an environment that entrusts you with ownership over your work.

This role is open to any candidate living in the US who is able work for any US employer without sponsorship

The ideal candidate:
Will...

• Offer Tier 1 technical support for new and existing Linnworks customers
• Communicate with customers via Tickets, Live Chats, or Phone
• Proactively look for solutions to problems and propose improvements
• Apply product knowledge to solve issues within our application and explain functions and operations between our application and partner platforms

Is…

• Eager to solve problems through cross-departmental collaboration
• Demonstrates a passion for customer support and providing excellent customer experiences
• Quick at problem-solving and providing effective solutions
• Transparent with ideas or thoughts on the improvement of operations or workflow
• Understanding of the value and importance of your position to our customers’ lives
• Not happy settling for the bare minimum
• Not afraid to admit when you’ve made mistakes so you can correct them and learn
• Capable of asking for and accepting help whenever necessary

Has…

• A Bachelor’s degree (preferred but not required)
• 1-2 years of experience working in a similar, technical support role
• An understanding of SQL and API principles
• A genuine interest in eCommerce and business development
• Strong organizational and communication skills
• A proven track record of success
• Proficiency in Google Suite and Microsoft Office

We believe in work-life balance and our benefits and work-from-home policy reflect this:

• Generous Health and Wellbeing Benefits
• 20 Days of PTO
• 14 days of paid Sick LeaveDays
• 10 Company Holidays
• 2 Volunteering Days
• Remote- First Company
• Equity
• 401k with 4% Employer Match
• In-Home Office Stipend
• Growth and development opportunities

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer. We believe that diversity of experience, perspectives, and background, leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession