112 Customer Relations Representative Jobs in Miami, FL
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Lioher Enterprise is Hiring a Customer Relations Representative Near Miami, FL
The Client Relations Representative for Matinno Living will interact with the company’s sales representatives and customers by addressing inquiries and resolving complaints via email or telephone, while providing the highest level of customer support on all cabinet orders. These representatives will learn about all product lines using our tools. Client Relations Representatives in this position will have a portfolio of assigned clients to provide support from start to finish with each order providing constant feedback on status of orders.
Duties/Responsibilities:
- Interacts with sales representatives and customers via telephone or email to provide support and information on products or services.
- Answers department phone with highest level of customer service and returns phone calls from clients within one business day.
- Updates CRM system by entering customer information and documents all relevant interactions including follow ups.
- Collects and enters orders for new or additional products or services ensuring timely delivery to customers by proactively partnering with logistics.
- Processes various forms of payment from customers.
- Acknowledges & promptly responds to customer questions and complaint emails within 1 business day to resolve issues; when the issue is beyond the representative’s knowledge, escalating queries and concerns to the assigned specialist, appropriate staff or department.
- Follows up after all products have been delivered to ensure customer satisfaction.
- Provides feedback and process improvement recommendations regarding systems and workflow, ensuring exceptional customer experiences.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient computer skills with the ability to learn new software.
- Fluent in English & Spanish.
Education and Experience:
- High school diploma or equivalent.
- 1 year customer service and experience preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to distinguish between colors.
Job Summary
Full Time
$39k-48k (estimate)
10/12/2022
02/03/2024
The job skills required for Customer Relations Representative include Customer Service, Problem Solving, Written Communication, Organizational Skills, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Representative positions, which can be used as a reference in future career path planning. As a Customer Relations Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Representative. You can explore the career advancement for a Customer Relations Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Representative job description and responsibilities
A Customer Relations Representative comes under the career category of Customer Service Representative.
02/22/2022: Springfield, OH
Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.
03/08/2022: Minneapolis, MN
They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.
02/02/2022: Greenville, SC
Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
01/23/2022: Orlando, FL
Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.
01/29/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Representative jobs
Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.
02/12/2022: Tuscaloosa, AL
Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.
02/17/2022: Lynchburg, VA
Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.
02/26/2022: Roanoke, VA
Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.
01/22/2022: Philadelphia, PA
Start with awareness and training.
02/07/2022: Santa Barbara, CA
Step 3: View the best colleges and universities for Customer Relations Representative.
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