Lippes Mathias LLP is seeking an experienced IT Technician to join our team in our Albany location. This position requires professionalism and confidentiality. We are looking for a highly dependable individual who has a positive attitude, is organized and a team-player.

Responsibilities

• Handle help desk requests for all Lippes Mathias offices
• Provide technical assistance and support for issues related to computer systems, software, and hardware
• Assist with project implementation
• Conduct IT orientation for new employees
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by internal customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• 3-5 years’ experience as a help desk technician or other customer support role
• Previous law firm experience preferred
• BSc/BA in IT, Computer Science or relevant field
• Tech savvy with working knowledge of MS office automation products, databases and remote control
• Active Directory and basic server administration
• Basic LAN/WAN network communication protocols
• Familiar with Citrix virtual desktop
• Familiar with VMware for basic server management
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Must demonstrate sound judgment while under situational stress
• Positive attitude and ability to work as part of a team
• Strong sense of discretion and confidentiality

Salary range DOE: $23-$26/hour

The pay range provided in this listing is a good faith estimate for this position based on the location that we are hiring for. Criteria included but not limited to, skill level, education, and experience, will determine where a candidate falls within the range.

Along with competitive pay, as a full-time employee you are eligible for the following benefits:

• Highmark BCBS PPO/POS plans > 4 medical plan options including 2 HDHP/HSA qualified plans
• Dental plan (including orthodontic coverage)
• Vision plan
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid time off (PTO) inclusive of vacation, sick and personal leave
• 401(k) with guaranteed safe harbor contribution plus profit sharing
• Term Life and AD&D
• Short-term and long-term disability
• Additional Voluntary benefits: Specified Disease, Hospital and Accident plans
• Employee Assistance Program including mental health support
• Legal work discount program