**Customer Service Rep (Agent FC) - 90171740 - Williston**

- Jan 25, 2022

Amtrak As a current employee you know Amtrak connects businesses and communities across the country and we move Americas workforce toward the future.

The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you. By living the Amtrak values

and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future. SUMMARY OF DUTIES: This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

The ability to maintain a positive, good natured attitude is essential. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems. ESSENTIAL FUNCTIONS: Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets Make ticket reports promptly, properly safeguard company funds properly and prepare related reports Qualified with the operation of Arrow, Railres/Stars and Quik-Trak Agent will be governed by all Corporate and station policies Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines Keep all information racks filled as needed Perform miscellaneous clerical duties related to the ticket office and/or station.

Assist passengers with luggage to the red cap stand or baggage / ticket counter and introduce them to the receiving agent Assist customers with special needs and other duties as assigned. Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation Work with other station employees to ensure all passenger train boarding are timely.

Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms Must comply with the companys uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style Other duties as assigned.

MINIMUM QUALIFICATIONS: Some experience in customer service Must be able to work under pressure Learn policy and procedures quickly Be able to work with minimal supervision General experience with computer based office equipment Must be able to lift 50lbs Must be able to operate baggage equipment such as a pallet, jack, tow tractors, and forklift when bidding to or assigned to positions/locations having this requirement. bility to travel to assignments when bidding or assigned to positions having this requirement. (Such as Guaranteed extra board or for training purposes).

COMMUNICATIONS AND INTERPERSONAL SKILLS: Must have excellent written and oral communication skills. Requisition ID: 68451 Band Zone: BN110 Posting Location(s): North Dakota Job Family/Function: Customer Service Relocation Offered: No Travel Requirements: None Recruiter Name: Anika Dashields Recruiter Email: Listedbuy. com You power our progress through your performance. We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire.

Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions.

If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, interaction (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, interactionual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

* **Type:** Job

* **Location:** Williston, ND

* **Company:** Amtrak

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**Customer Service Rep (Agent FC) - 90171740 - Williston**