Listen, Inc., the world leader in audio test and measurement systems, is searching for a technical support engineer to be part of a small but diverse team providing frontline support to users of our SoundCheck audio measurement software and related hardware. In addition to providing technical support, your responsibilities may include customer training, creating technical marketing content, and performing QA tasks for the software development team.

SoundCheck, our flagship product, is a powerful, scalable electroacoustic software test solution used by the world’s most recognizable audio and consumer electronics brands for both production test and R&D of audio products. In this role, you will directly interface with Listen’s world-wide customer base as well as our global network of sales partners.

Candidates should have an interest in audio and/or test & measurement and be familiar with setting up and using audio hardware. Excellent technical and troubleshooting skills are necessary, as is a helpful attitude and enthusiasm for dealing with customers via phone, email and in-person. Your enthusiasm will be key as you learn from and share knowledge with other team members, and use your creativity and troubleshooting skills to solve problems. A perfectionist streak, pride in your work and attention to detail are key characteristics that are required for this role.

Preferred Skills and Education

• Bachelor’s degree in a technical or audio-related field
• Previous experience in technical support and/or audio related fields
• Excellent verbal and written communication skills
• Enthusiasm for a customer-facing role
• Exceptional technical and problem-solving skills
• Interest in acoustics or sound and vibration engineering