Summary

The Enrollment Coordinator is part of the team responsible for Literacy Pittsburgh’s intake, enrollment, and placement process. The enrollment team coordinates classroom-based services for students to create better lives through learning. Along with other members of the enrollment team, the enrollment coordinator ensures that the intake, enrollment, testing, and placement process is a high-quality experience for students.

Essential Functions

Enrollment Process

• Coordinate student intake and enrollment in classes at the downtown center, lead the student enrollment process from inquiry through placement
• Work with the Program team to plan and coordinate the student process from inquiry through goal achievement, including appropriate class placement and progress monitoring
• Welcome callers to Literacy Pittsburgh and direct them to the right person or department as needed.
• Work with the enrollment team to field inquiries from potential students and ensure that students entering the program are welcomed, informed, and prepared to begin classes.
• Enter student information into Salesforce and eData.
• As part of the enrollment team, assess students for entry into programs and assist with post-testing.
• Communicate efficiently with the program team following all testing to ensure swift student enrollment into classes, tutoring options, or distance learning opportunities.
• Assist with or lead student orientation sessions.
• Provide referrals for students to address barriers and transition needs as related to program participation.

Program Improvement and Compliance

• Follow agency protocol and processes for effective data collection, entry, and service delivery
• Work with team to utilize Salesforce data and dashboard to monitor key performance metrics for program improvement

Teamwork

• Supervise volunteer classroom aides in the classroom-based program
• Support community-based partnerships that advance Literacy Pittsburgh’s mission by reaching new students and tutors, connecting with related service providers, and enhancing our program offerings.
• As a member of the enrollment team, coordinate with ISAC to provide case management support and referrals for students to address barriers and transition needs as related to program participation.
• Participate with internal agency committees and teams, as well as relevant external partnerships

Qualifications

Education and Experience

• Bachelor’s degree required, education or related field preferred
• Experience in working with adult learners preferred
• Experience teaching, tutoring, or training preferred

Additional Eligibility Requirements

• Act 33/34 clearances
• Covid 19 vaccination

Skills and Competencies

• Ability to organize and coordinate students
• Excellent communication skills, including verbal, written and public speaking
• Flexibility, adaptable to changing needs and schedules
• Ability to work independently and in a team
• Demonstrated ability to develop positive working relationships with, build rapport with, and motivate diverse groups of people to achieve their education and career goals
• Demonstrated organizational skills
• Proficiency in workplace digital platforms
• A passion for education and educational programming
• Strong interpersonal skills, including the ability to build relationship with diverse populations
• A team player attitude
• A desire to continually learn and an ability to work in a fast-paced environment

Work Environment

Full-time in Downtown Center, some evening work is required.

• Hybrid Schedule

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Requires the ability to lift, pull and push up to 40 pounds.