18 Customer Service Representative Jobs in Euless, TX
Litex Industries, Limited is Hiring a Customer Service Representative Near Euless, TX
- High School diploma or GED equivalent
- 10-Key and typing skills preferable
- Excellent verbal, written and spelling skills preferred
- Must have excellent listening skills
- Motivated, friendly, punctual, reliable, and cheerful
- Critical thinking, acute memory, excellent recall highly useful and expected
- Intuitive and able to adjust to varying call situations
- Confident decision-making abilities and authoritative knowledge of products
- Pleasant phone demeanor, able to make small talk and foster relationships with customers—valuing the small things like using their name and remembering the account names/numbers
- Ability to exercise self-control, using calm, rational speech and thought processes during escalated situations
- Dedication to being an integral part of the customer service team—taking pride in how you make the team look as a whole daily
- Take personal responsibility for everything you say and do for the customer—building trust with correct information and a caring attitude and tone
- The willingness to offer our customers the customer service experience you yourself would like to receive when you call a company about something that is important to you—whatever that may be
- Personally invested in how you are perceived by your customers in every single interaction you have, whether by phone, in person or via email
Provide personalized, attentive, friendly, start-to-finish customer service for our customers, line reps, and consumers in a small, fast-paced, call center. Quality, personable, accurate, first-time call resolution is the goal. Receive inbound and make outbound calls. Process orders, modifications, and escalate complaints across several communication channels.
Major Responsibilities:
- Answer medium to heavy inbound call volume daily
- Provide product specs, availability, and shipment tracking
- Navigate many avenues of information: catalogs, spreadsheets, databases, and internet
- Enter replacement orders, research errors, request credits on behalf of customer
- Continual and consistent self-education of product and procedures expected
- Follow up and follow through of every call/email is of utmost importance
- General knowledge and interest in the interworking of all departments in the company is expected
- Provide policy and service information
- Assisting customers with a warm professional attitude
- Assisting customers with troubleshooting and technical issues
- Make outbound calls to reach out to customers or voice general questions and concerns
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues, as necessary
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
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Job Summary
Full Time
$37k-47k (estimate)
06/01/2024
07/26/2024
ellingtonfans.com
Grand Prairie, TX
<25
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The job skills required for Customer Service Representative include Customer Service, Listening, Dedication, Customer Interaction, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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