32 Technical Support Specialist Jobs in Cambridge, MA
Litmus is Hiring a Technical Support Specialist Near Cambridge, MA
How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a "culture fit," with our 5 core values in mind:
- Take it to Heart
- Practice Considerate Communication
- Act Humbly and Confidently
- Collaborate with Bias to Action
- Be Beyond Litmus
This role requires strong problem-solving skills, a customer-first mindset, and a solid technical background. The person in this role should be passionate about technology and enjoy helping others solve complex challenges.
A typical day might include:
- Assisting customers and internal teams with technically-focused questions about Litmus' software
- Extracting content from customer's web pages to set up data feeds for the Litmus Personalize platform
- Reproducing, troubleshooting, and documenting escalated issues in Jira
- Assuming the the technical voice on calls with customers
- Discussing APIs and high-level programming concepts related to integrating with, and using, Litmus
- Creating technical documentation for a new process for the team to use as reference
- An early-career professional with a strong interest in technical support and a proactive approach to learning
- Basic knowledge of SQL queries
- Familiarity with programming languages; you can write very basic scripts in your favorite language but are eager to learn more
- A customer-first mindset; you enjoy interacting with customers and non-technical colleagues alike, with an uncanny ability to explain technical concepts and issues in plain speak
- A working understanding of how to read and parse HTML, CSS, XML, JSON, and querying using CSS queries or XPATH
- We offer everything you'd expect from a profitable company that's been going strong for 10 years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
- You'll receive 28 days of paid vacation—on top of team retreats and public holidays
- A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work
- Remote-first culture. No matter where you are, you'll feel connected to the team
- We take family seriously and offer flexible schedules and generous parental leave programs
- We give you great tools and tech to do your best work: Hardware, software, and home- and office setups
Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.
Job Summary
Full Time
IT Outsourcing & Consulting
$86k-107k (estimate)
09/08/2024
10/05/2024
litmus.com
CAMBRIDGE, MA
100 - 200
2005
ERIK NIERENBERG
$5M - $10M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, SQL, API, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
Similar Jobs
Popular Articles
