Little River Casino Resort is Hiring a F&B Server - 24-0108 Near Manistee, MI
SummaryServes guests quickly, efficiently, professionally and with complete knowledge of food, beverage and banquet menus throughout the resort as needed. Offers superior guest service and maintains station or section in a clean and orderly manner throughout shift. Serves food, alcoholic and non-alcoholic beverages to patrons seated at tables, conference center, event center and gaming floor, within the standards and guidelines prescribed. This is a tipped position, with the exception of working Banquets where there is a gratuity added. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members. EducationMINIMUM NECESSARY QUALIFICATIONS:
None
Experience
SERVSafe Food Handler certification or must obtain within 90 days of employment
TAM certification or must obtain within 90 days of employment
Experience working with a Tribally run casino and/or resort preferred
Age Requirement
At least 18 years of age
Skills And Abilities
Basic organizational, written, and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Basic money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Conditions Of EmploymentConditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background investigation and successfully completing a 90-day introductory period. Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues. Knowledge, Competences, And Talents
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Essential Duties And Responsibilities
Warmly greets and acknowledges guests upon arrival.
Assists in seating guests and delivers room service as needed.
Effectively merchandises food and beverage menus in an informative, friendly, and enthusiastic manner.
Accurately receives Food & Beverage orders from guests and relays them to the kitchen or bartender through the POS (Point of Sale) system.
Helps execute various styles of service (plated, buffet, passed, etc.).
Occasionally may work concession stands when needed.
Sets tables according to banquet event order.
Computes charge amount of beverage and accepts payment from guests.
Requests identification from guests when legal age is questioned specific to the alcohol service.
Removes empty or dirty glasses, bottles and ashtrays from Gaming floor and service areas.
Operates POS system as needed.
Assists during and after events in the conference center and entertainment venue.
Maintains general knowledge of Little River Casino Resort events, promotions, programs, and service to provide information to guests.
Attends required trainings and meetings throughout employment.
Performs all duties in accordance with Little River Casino Resort and the Beverage department guest service standards.
Cleans, stocks, and maintains the workstations throughout shift.
Must satisfactorily complete all training assigned by the Resort and the F&B department.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Food and Beverage Department.
Other duties as assigned.
Physical DemandsWhile performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. Must have manual dexterity necessary to manipulate equipment necessary to dealing functions. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Working EnvironmentA working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Must be able to hear and speak with team members, vendors, and guests. High volume direct public contact. Disclaimer Of EmploymentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations. AcknowledgmentI have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation. Team Member Name Sign & PrintDate