Position

Human Resources Manager

Reports To

Center Director

Department

Human Resources

FLSA STATUS

Exempt - Full Time

Primary Position Objectives

Provides support to the Center through assistance with all aspects of human resources including employee relations, development, regulatory compliance, compensation initiatives, recruitment, and oversight of training and benefits administration. Directly supervises the HR Specialist.

Brief Description of Duties

• Plans, organizes, administers and measures work activities required by the Human Resources Department.
• Supervises all employment activities, including recruitment, testing, reference checking and related employment matters.
• Supervises the preparation and maintenance of procedures for new hires, transfers, separations, salary changes and other personnel practices.
• Maintains the wage and salary administration program, including labor grades, position assignment and related wage and salary administration matters.
• Oversees presentation of employee benefits such as life, health, long-term disability, tuition reimbursement and retirement plan for Center employees.
• Maintains adequate records on each employee as relates to employee benefits program.
• Monitors all EEO, OFCCP and Corporate Policies and Procedures.
• Assists supervisory and reviews all Discipline Notices, including coaching, verbal, written warnings, suspensions, and terminations.
• Processes employee payroll information and HRIS information accurately and in a timely manner.
• Oversees and ensures all personnel records in a confidential manner.
• Establishes and improves employee relations to foster a high level of performance from all employees.
• Evaluates staff performance and recommends merit increase and discipline.
• Provides support, training and counseling to staff as needed.
• Oversees and ensures staff training is being conducted and attended.
• Monitors the use of overtime and substitute staff in all department areas. Reports any problematic occurrences to the Center Director. Ensures that accountability practices are sound, i.e., O/T reporting beginning with pre-approval, data entry, etc. Holds supervisors/managers accountable for scheduling discrepancies resulting in overtime.
• Monitors area of responsibility to ensure timely and high-quality services.
• Works toward meeting performance management goals.
• Continual support and adherence to the CDSS plan and Code of Conduct system.
• Adheres to required property control policies and procedures.
• Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP) Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Available to employees to hear concerns, complaints, suggestions, questions and help resolve problems.
• Demonstrates and abides by Serrato Corporation’s core values and operating principles.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Follows CDSS plan and Code of Conduct system daily.
• Evaluates personnel under his/her management and makes recommendations regarding disciplinary actions, promotions, and/or merit increases.
• Participation in PRH mandated staff training is mandatory. Failure to participate may result in disciplinary action up to and including termination. 
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others.

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation's Healthy Workplace Environment Policy.
• Acts as a team player and builds professional relationships with coworkers to achieve goals.

Leadership & Management

• Ability to exceptionally manage and lead staff from diverse backgrounds.
• Committed to investing in and developing staff and positioning them to succeed. 
• Mission-oriented and possesses a strategic vision. 
• Motivates staff and provides coaching and/or feedback when needed.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, ans basic programs such as Adobe Acrobat.
• Outstanding and high level of communication skill, organizational skills, interpersonal skills, and conflict resolution skills. 
• Knowledge of federal, state, and local labor laws and regulatory compliance.
• Proficiency with payroll and/or HR applications and programs or quick ability to learn.

Experience

Four to six years related experience and/or training. One-year supervisory experience preferred.

Education

Bachelor’s degree from a four-year college or university in Business Management, Human Services, Psychology or related field required and/or equivalent combination of education and experience which must be reviewed and approved by the DOL Regional Office.

Certificates, Licenses, Registrations

• Professional in Human Resources Certification (PHR) preferred.
• Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance. 
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tutiton Reimbursement 
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.