Schedule: 2:30pm-11:00pm (5 days a week, every other weekend)

Front Desk Receptionist

• A high school diploma or equivalent with prior administrative support experience.
• Basic understanding of administrative and clerical procedures and systems.
• Fundamental competency in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Strong customer relationship skills.

• *Greet Residents, Sisters, employees, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• *Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional and courteous manner.
• *Receive and deliver accurate messages in a timely and prompt manner.
• *Report suspicious person/information to supervisor immediately.
• *Uphold and enforce Home's security plan, sign in and out, monitor surveillance camera and only allow entrance of those recognized.
• Perform related clerical work such as typing, filing, recordkeeping, and sorting mail distribution.
• *Use basic applicable software programs to create letters and other business-related documents.
• Prepare shipping labels and ordering FedEx and UPS pickups and deliveries.

•  *Accept mail deliveries, documents, packages, and direct to proper personnel or department. Also, expected to prepare mail for delivery and forward donations to the development department.
• Listen with empathy to Resident and family concerns.
• *Maintain confidentiality of all Resident, departmental and organizational information to assure that Residents' rights are protected.
• Keep a current file/listing to include: Residents by name and room number, emergency phone numbers, department extensions, key personnel.
• *Monitor the activity of confused Residents when they are in the reception area. Contact unit staff if there is any question as to a Resident leaving the building unattended.
• *Understand fire and emergency procedures, promptly contacting proper authorities, utilizing sound judgment, and remaining calm

• Perform simple motor skills such as standing, walking, sitting, etc.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• Remember simple and multiple tasks and assignments given to self/others, ranging from short to long periods of time, concentrate on moderate to fine detail with constant interruption, and attend to a task/function for more than 30 minutes at a time.
• Visually see up close, at a distance, and adjust focus as needed for the position. 
• Adequately hear and answer telephone calls, respond to emergency alarms, and communicate effectively with others in English, both in writing, and speaking.
• Cognitive ability to consistently understand theories behind several related concepts, comprehend, remember, and follow multiple tasks/directions over long periods of time.
• Occasionally lift and/or move up to 20 pounds.
• Concentrate on moderate to fine detailed items with sometimes constant interruption.
• Deal effectively and calmly with stress created by Residents' illnesses, disabilities and the aging process, organizational change, and working cooperatively as part of the health care team. 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.